Own the operating model improving AI-agent and human support performance, including building and governing agent operating procedures (AOPs).
Lead teams executing AOP governance, QA cadence, and knowledge management, partnering with Product and Quality Assurance.
Chair cross-functional triage assigning surfaced gaps to owners and due dates, and report on deflection and resolution quality.
Spring Health is a global mental health company on a mission to eliminate every barrier to mental health, using an AI-native platform that delivers personalized support across coaching, therapy, medication management, and specialty care. The company reaches more than 170 million people worldwide through employers, health plans, and partners, and fosters a culture where technology expands the reach, quality, and humanity of care.
Own revenue end-to-end: set targets, build the plan, and sell directly to specialty practices, health systems, and post-acute providers.
Build the sales machine: define ICP, stages, pipeline reporting, forecasting, and comp plans while hiring and coaching future sellers.
Convert referral relationships into contracted programs and make Mira Mace part of daily provider workflow.
Mira Mace pairs Medicare beneficiaries with dedicated healthcare advocates who handle insurance, claims, and care coordination, supported by AI. Backed by Define Ventures and Foundation Capital, we're a growing seed-stage startup expanding our care team tenfold with a mission-driven culture.
Own the operating strategy and performance of Clover Care Services across IHC and CCV.
Build AI-powered workflows for member engagement, scheduling, visit prep, and follow-up.
Develop leaders and grow service capacity while staying close to the field experience.
Clover Health is reinventing health insurance by combining data with human empathy to keep members healthier. The company is a mission-driven, remote-first organization using AI to deliver personalized in-home and telehealth care.
Lead end-to-end payer enrollment operations for a large enterprise client, standing up teams and workflows from day one.
Manage delivery against SLAs, run performance reviews, and own the client relationship and escalations.
Drive automation and process improvements, own account economics, and scale to a portfolio of enterprise clients.
Medallion builds a provider operations platform that automates licensing, credentialing, payer enrollment, and compliance for healthcare organizations. They are a fast-growing healthcare technology company backed by $130M in funding and recognized as a best place to work, on a mission to transform healthcare at scale.
Own clinical outcomes for Mira patients, including readmissions, ER visits, and falls.
Build and ship root-cause geriatric programs using the 5Ms.
Set clinical standards for product and AI workflows and align with operations, billing, payers, and regulators.
Mira Mace is a venture-backed company helping Medicare patients navigate a complex healthcare system with clarity and confidence. It pairs people-centered navigation with technology and emphasizes autonomy, speed, and accountability.
Own day-to-day BPO partner performance, tracking results against goals and leading improvement initiatives.
Serve as the main point of contact between BPO partners and internal teams, keeping priorities and expectations aligned.
Use data to spot trends, find root causes, and turn insights into clear action plans.
Headway is building a new mental healthcare system by automating insurance and administrative work for providers. As a Series D company with $325M+ funding and over 90,000 providers, we're scaling a mission-driven team focused on accessible, affordable care.
You know each patient's care needs and match them with the right clinician.
You run the branch's visit schedule and adapt quickly when the plan changes.
You spot risk early and escalate anything that could affect patient wellbeing.
Adaptive Home Health is fixing US healthcare by building an AI-native physical care platform that automates administrative work for home health agencies. The company has grown significantly over the past year and values low-ego, hungry leaders who own outcomes and support each other.
Own the enrollment and fulfillment functions for resident benefit services and end-to-end support experience.
Ensure accurate and timely resident enrollment and fulfillment while continuously elevating service quality.
Drive down unit cost to serve through process discipline, vendor accountability, and scalable systems.
Second Nature built the world's first Resident Experience Platform that simplifies resident onboarding and services for property managers. The company has 300 passionate, creative employees dedicated to creating triple-win experiences for residents, property managers, and investors.
Design and scale clinical programs and workflows to deliver best-in-class outcomes for hundreds of thousands of members.
Partner with clinical, product, and tech teams to take initiatives from pilot to full-scale rollout using rigorous data analysis.
Lead and unblock frontline clinicians through direct and lateral influence, prioritizing high-impact care actions.
Devoted Medical improves the health of older Americans through a data- and AI-powered care platform with world-class clinical and service experiences. Founded in 2017, it's a collaborative, low-ego, high-trust organization focused on speed and tangible results.
Own operations of Optain's provider network of optometrists and ophthalmologists who read retinal images.
Build documentation governance, quality programs, capacity modeling, and recruitment pipelines.
Partner with Product and Engineering to reduce manual work and drive platform improvements.
Optain is a healthcare technology company that uses AI and machine learning to detect eye and systemic conditions through retinal imaging, improving access to care. Founded in Australia in 2019, the company recently received FDA clearance for its Resolve retinal camera, closed a Series A led by Insight Partners, and is rapidly expanding across U.S. health systems.
Lead multifunction healthcare cost-containment operations including NSA/IDR negotiation, provider data, client services, and Medicaid repricing.
Build KPI-driven management systems, scalable workflows, and technology roadmaps to improve quality and productivity.
Manage ~25 employees, establish controls, capacity models, and executive reporting while implementing AI and automation safeguards.
Reliant Health Partners is an innovative medical claims repricing service provider helping employers achieve maximum health plan savings. The company fosters a collaborative, inclusive workplace and values diverse perspectives.
Lead AI-powered support and automation operations in Member Services.
Oversee AI agent performance, governance, and continuous improvement.
Partner with Product, Engineering, and Operations to scale solutions.
Partner company in healthcare is advancing Member Services through AI-powered support and automation. It values innovation, accountability, and remote flexibility, with a focus on measurable operational outcomes.
Own clinician capacity planning, scheduling, and access across telehealth and physical centers.
Lead the full clinician pipeline from licensure and credentialing through onboarding and ramp.
Build clinical QA, SOPs, and performance management processes that scale.
Lifeforce is a longevity medicine program that combines advanced diagnostics, expert clinicians, and personalized health protocols delivered from home. It is a remote-first, fast-growing company founded with leaders from top medical institutions, operating a national network of clinicians.
Manage benefit eligibility checks and prior authorization requests end-to-end.
Coordinate staffing, shipping, and document follow-up with provider offices and partners.
Build and improve workflows for member activation in a fully remote setting.
Leap is a benefits solutions company pioneering employer specialty pharmacy, reshaping how life-changing therapies are delivered and financed. They partner with Fortune 500 companies and leading TPAs, and are building an outlier company with focus, energy, and commitment.
Lead the operational performance and continuous improvement of deployed AI support experiences and automation workflows.
Build and scale the Automated Operations capability, including governance, standards, and team development.
Partner with cross-functional teams to deliver measurable business outcomes and improve member and team member experiences.
HealthEquity empowers healthcare consumers by providing health savings accounts and related financial solutions. We are a mission-driven organization that values innovation, inclusion, and the personal growth of our team members.
Lead clinical care model execution and scalable systems integration across all markets.
Drive value-based performance metrics including patient engagement, HEDIS/STARs, and total cost of care.
Manage and mentor clinical directors and care teams while partnering with product and operations.
Accompany Health provides primary, behavioral, and social care for patients with complex needs, offering at-home and virtual care with 24/7 support. Their distributed, mission-driven teams collaborate to deliver high-quality, evidence-based care.
Define the vision, strategy, metrics, and operating cadence for the full provider lifecycle.
Design clinician compensation models and incentive structures that balance network scaling with gross margins.
Partner with Recruiting to develop systems and tools to attract and convert clinicians at scale.
Pomelo Care is a leading virtual medical practice providing care for women and children across pregnancy, postpartum, pediatrics, menopause, and perimenopause. It is a well-funded startup with a collaborative, patient-first culture and a team of clinicians, technologists, and operators.
Own the operational side of the people function, including Rippling systems, automations, and data integrity.
Manage the full employee lifecycle from offer through offboarding, plus benefits administration and compliance.
Act as the first stop for HR questions and build scalable infrastructure across systems, benefits, and policy.
Tribe AI is an AI-native services company that helps enterprises build and deploy AI products with real business impact. It partners closely with OpenAI and Anthropic and fosters a culture of ownership, intellectual growth, and collaboration.
Own the strategy and ops teams that are transforming CX with AI agents while delivering 24/7/365 support for over 85,000 customers.
Define how specialists and AI agents collaborate, rebuilding goals, incentives, and workflows around closing AI learning loops.
Lead global scheduling, capacity, quality, training, and be the voice of CX to Product and Engineering.
Ramp builds smart infrastructure for finance teams, automating how businesses spend money. It serves over 85,000 companies and values high agency, high urgency, and slope over intercept.
Own the strategy, performance, and P&L impact of the Backup Care network and fulfillment operation across children, adult/senior, and pet care.
Lead and scale the Enterprise Operations team responsible for caregiver sourcing, vetting, network adequacy, and day-to-day fulfillment.
Drive operational KPIs like fill rate, time-to-match, member satisfaction, and cost-per-fulfillment while partnering with Product, Engineering, and Sales.
Care.com is an enterprise care technology company that helps employers provide care benefits such as backup child, adult, and pet care to reduce absenteeism and support a resilient workforce. It operates as the B2B division powering CareBenefits by Care.com and partners with Fortune 500 companies across industries.