Associate Cloud Specialist

Your Role Responsibilities:

• Respond to basic inbound phone calls, tickets, and emails from internal and external resources.
• Interact with customers and partners to understand needs and ensure clear communication.
• Respond to alerts and take corrective action with oversight.

Role Essentials:

• Associate's degree or equivalent with foundational cloud hosting knowledge.
• Experience in Incident Management and systems administration.
• Knowledge of Microsoft Windows, networking, and virtualization technologies.

What We'd Like to See:

• Experience with cloud infrastructure monitoring tools and corrective action workflows.
• Ability to work independently and collaboratively within a team.
• Familiarity with disaster recovery and business continuity processes.

About Hyland:

• Hyland is the pioneer of the Content Innovation Cloud, delivering enterprise intelligence.
• With nearly 4,000 employees, it fosters an inclusive, employee-centric culture.