Coordinate and manage escalated incident processes, ensuring timely restoration of failed services.
Communicate incident status, resolution, and success criteria to internal and customer stakeholders.
Own Root Cause Analysis (RCA) processes and manage Technical Action Plans for Sev1 and Sev2 incidents.
HealthEdge is a healthcare software company providing hosted solutions for the healthcare industry. The company operates in a full-time, remote environment with a focus on collaborative and cross-functional teamwork.
Lead cross-team incident triage for high-impact customer outages, coordinating Engineering, Product, and Customer Experience response and contributing to root cause analysis.
Develop and maintain observability for cloud-hosted customer deployments by building and refining system monitors, dashboards, and alerting.
Serve as the senior escalation point for complex support cases in EMEA, working cases that involve deep platform internals and unusual failure modes.
Dragos defends industrial organizations that provide modern civilization necessities like water, electricity, and safe working environments. As a market leader in ICS/OT Cybersecurity, we operate globally with a remote-first culture and are looking for mission-oriented teammates who value authenticity, transparency, and trust.
Act as technical point of contact for customer cloud environments, leading reliability initiatives and incident response.
Troubleshoot complex infrastructure issues and drive automation using scripting and infrastructure-as-code.
Participate in 24/7 on-call rotations to ensure timely resolution of production incidents.
Jobgether is a platform that uses AI-powered matching to connect candidates with job opportunities. They process applications for partner companies and manage initial candidate screening.
Lead and coordinate major incident war rooms from initiation through service restoration, driving cross-functional collaboration.
Provide timely executive-level updates and maintain accurate incident documentation, leveraging AI tools for efficiency.
Participate in a 24x7 on-call rotational support model for enterprise production incidents.
Miratech is a global IT services and consulting company that helps visionaries change the world by supporting digital transformation for large enterprises. With nearly 1,000 full-time professionals and a 99% project success rate, they maintain a culture of relentless performance and operate in 25 countries worldwide.
Act as primary post-sale contact for priority customers, building strong relationships and ensuring value realization.
Provide architecture guidance, optimization strategies, and best practices for cloud infrastructure.
Serve as escalation point during critical incidents, driving resolution and maintaining customer trust.
Zadara is a leading provider of AI edge clouds, delivering a distributed cloud platform for sovereign AI applications. We have a global and diverse workforce that is growing as we expand our customer base, fostering a culture of respect, accountability, and innovation.
Provide fast, effective customer support across chat, email, Slack, and video (24x7).
Troubleshoot integrations, APIs, and cloud infrastructure issues with clear, helpful solutions.
Proactively identify emerging trends, escalate crucial feedback, and improve documentation.
Sprinto is an autonomous trust platform that centralizes trust requirements across security frameworks, vendors, and customers. Backed by top-tier investors such as Accel, Elevation, and Blume Ventures, the company has raised $31.8M in funding and is trusted by over 3,000 organizations across 75 countries.
Own the end-to-end major incident lifecycle, acting as Incident Commander for critical events.
Drive reliability metrics and improve MTTR for Yuno's 99.99% uptime target.
Run blameless postmortems and translate findings into actionable reliability improvements.
Yuno builds payment infrastructure for global market participation, enabling companies to integrate over 1,000 payment methods via a single API. They empower high-performing teams and use advanced AI for smart routing and fraud prevention across 80+ countries.
Troubleshoot and resolve API issues using internal systems and tools, maintaining full ownership of customer requests.
Provide regular communication with customers and assist in diagnosing software problems via ticketing system, phone, video, email, or chat.
Partner with internal technical teams including product management, engineering, DevOps, and cloud operations to resolve configuration issues, software bugs, and system failures.
Hyland is the pioneer of the Content Innovation Cloud, delivering enterprise intelligence to organizations with solutions that unlock actionable insights and drive automation. Trusted by thousands of organizations worldwide, including many of the Fortune 100, Hyland has grown to a company of nearly 4,000 employees and fosters an employee-centric culture with career development resources, wellbeing programs, and innovation practices.
Lead and support the response to all security events and incidents across Twilio's global infrastructure, services, and applications.
Work cross-collaboratively to solve challenges related to a broad spectrum of threat actors and improve security posture.
Own the security incident lifecycle, participate in on-call rotation, and conduct post-incident betterments.
Twilio shapes the future of communications with innovative solutions for hundreds of thousands of businesses, empowering millions of developers worldwide. The company embraces a remote-first work culture and a strong culture of connection and global inclusion, fostering a vibrant and diverse team.
Lead end-to-end management of major production incidents, coordinating cross-functional teams from detection to resolution.
Drive improvements in operational reliability by reducing MTTD, MTTR, and optimizing on-call programs.
Facilitate blameless postmortems and establish incident management standards including severity frameworks and runbooks.
Jobgether is an AI-powered job matching platform that connects candidates with hiring companies. They focus on innovation and operational excellence within a globally distributed engineering organization.
Work with industry-leading customers to maintain Illumio technology deployments.
Log and update cases, inform customers of status, and provide solutions in a professional and timely manner.
Analyze problems and defects, recommend solutions, and collaborate with internal teams.
Illumio is a leader in ransomware and breach containment, providing a platform to stop the spread of cyberattacks across hybrid multi-cloud environments. The company is recognized as a Leader in the Forrester Wave for Microsegmentation and fosters a culture of belonging and collaboration.
Tackle complex customer issues spanning multiple systems, collaborating across Product, Engineering, and Customer Success.
Lead cross-functional incident response, root cause analysis, and develop high-quality documentation and runbooks.
Analyze recurring issues to advocate for product improvements and contribute to automation and knowledge-sharing initiatives.
Immuta is the Data Provisioning Company, helping organizations provision secure, governed data access at speed. Founded in 2015, it has $267 million in total funding, is trusted by Fortune 500 companies globally, and operates as a hybrid workplace with offices in Boston, Columbus, and College Park.
Architect, build, and evolve secure, scalable cloud infrastructure on AWS and AWS GovCloud to power the Hypori SaaS platform.
Independently own ambiguous, high-impact infrastructure problems, guide technical direction, and act as a senior escalation point during production incidents.
Drive strategy and execution of Infrastructure as Code, observability, CI/CD, and operational frameworks while mentoring engineers and raising the technical bar across the organization.
Hypori Inc. is a high-growth cybersecurity SaaS company transforming secure mobility through a virtual workspace platform that enables users to access enterprise apps and data from any mobile device with zero data on the endpoint and total personal privacy. Backed by $55M in funding from investors including UBS, AE Industrial Partners, Hale Capital Partners, and GreatPoint Ventures, the company is expanding into new commercial and regulated markets.
Drive retention and growth by acting as a trusted point of contact throughout the customer lifecycle, from contract signature through renewal.
Focus on risk mitigation through early intervention, developing Save Plans to protect ARR and reduce churn.
Deliver business reviews, act as an internal advocate for customer feedback, and mentor team members.
Hyland is the pioneer of the Content Innovation Cloud™, delivering enterprise intelligence to organizations with solutions that unlock actionable insights and drive automation. Trusted by thousands worldwide, including many Fortune 100 companies, Hyland has nearly 4,000 employees and fosters an employee-centric culture with a focus on inclusion, wellbeing, and community impact.
Oversee the development, implementation, and maintenance of internal technology systems to support business goals.
Manage technology infrastructure, ensuring security, reliability, and scalability while leading projects on time and within budget.
Report to senior leadership on technology strategy, project status, and performance metrics.
Qvest US is a global leader in technology and business consulting for the Media & Entertainment and Consumer Packaged Goods & Retail industries. With over 300 employees, we have a collaborative culture and have been recognized as a Best Place to Work, emphasizing professional growth and inclusiveness.
Act as the first responder for security alerts, triaging detection signals and escalating appropriately.
Handle customer-facing security operations cases including account recovery and access disputes.
Support incident response activities on an on-call rotation and improve operational documentation.
Jobgether uses AI-powered matching to help candidates quickly get reviewed against role requirements. The company operates a globally distributed platform and emphasizes objective, fair hiring processes.
Investigate security alerts using tools such as CrowdStrike Falcon Suite and Microsoft Sentinel to determine scope and impact.
Support incident response activities, including containment, remediation, and post-incident documentation.
Collaborate with cross-functional teams to improve detection quality, workflows, and response readiness.
Commvault is the gold standard in cyber resilience, empowering customers to uncover, take action, and rapidly recover from cyberattacks. For over 25 years, more than 100,000 organizations and a vast partner ecosystem have relied on Commvault to reduce risks and improve governance.
Support and coordinate cloud migration, modernization, and transformation initiatives across North America.
Develop and maintain schedules, milestones, and deliverables using tools like JIRA and MS Project.
Assist with project planning, execution, and delivery in partnership with clients and internal teams.
Google is a global technology leader focusing on cloud services, search, and digital solutions. With a large workforce and a culture of innovation, we foster collaboration and growth.
Provide Tier 1-2 technical support for hardware, software, and network issues.
Support Microsoft 365, Azure, and cloud services, managing user accounts and access controls.
Assist with backup, recovery, disaster recovery, and security monitoring including EDR/XDR alerts.
M3 is a Japanese global leader providing innovative technology and research solutions to the healthcare industry. With over 5.8 million physician members globally and offices in multiple countries, it is a publicly traded company listed on the Tokyo Stock Exchange and Forbes Global 2000.
Build and lead a high-performing Infrastructure Security team focused on cloud security, SASE, WAF, and edge technologies.
Drive security improvements, maintain KPIs on cloud security posture and incident response, and ensure tactical team oversight.
Partner with cross-functional teams and assume the role of Incident Manager during cloud or edge security events.
Applied Systems is an insurtech company that delivers innovative software and services to transform the insurance industry. With over 40 years of experience, the company fosters a culture of learning, collaboration, and diversity to empower its employees and customers alike.