Act as the final escalation point for complex Cloud infrastructure issues, analyzing logs and metrics to identify root causes.
Own high-severity incidents, coordinate resolution with Engineering, DevOps, and SRE teams, and contribute to preventive actions.
Mentor L1 and L2 support engineers, create runbooks and SOPs, and collaborate with Product teams to reproduce issues.
Gcore provides infrastructure and software solutions for AI, cloud, network, and security, powering real-time communication, streaming, enterprise AI, and secure web applications. With 550+ professionals globally, they collaborate with partners like Intel, NVIDIA, Dell, and Equinix to support the digital ecosystem.
Bridge the gap between technical expertise and sales acumen to communicate complex technical solutions to potential clients.
Lead technical demonstrations, proof-of-concepts, and workshops tailored to client challenges.
Collaborate cross-functionally with sales teams to drive revenue growth and solution strategy.
Armada is a hyperscaler for the edge, delivering modular AI infrastructure from first deployment to AI factory. With nearly half a billion dollars in funding, backed by top investors such as Microsoft, Founders Fund, and BlackRock, Armada is one of Fast Company's Most Innovative Companies and a CNBC Disruptor 50.
Manage enterprise customer relationships as single point of contact, ensuring SLA compliance and driving ROI.
Troubleshoot complex technical issues and provide advanced support for contact center and telecommunications products.
Coordinate projects, conduct regular reviews, and present customized solutions to stakeholders.
NiCE software products are used by 25,000+ global businesses to deliver extraordinary customer experiences, fight financial crime, and ensure public safety. With over 8,500 employees across 30+ countries, NiCE is an innovation powerhouse in AI, cloud, and digital.
Lead the evolution of customer technical engagement, driving excellence across the Technical Account Management function.
Act as a senior technical advisor, building trusted relationships with senior customer stakeholders and guiding best practices.
Develop and coach a team of Technical Account Managers, creating a high-performing and customer-focused culture.
Trustonic makes smartphones affordable for the many by enabling global access to devices and digital finance through secure smartphone locking technology. They partner with mobile carriers, retailers, and financiers across 30+ countries, powering device financing solutions that drive economic inclusion, profitability, and growth, while celebrating diversity and flexible working.
Serve as the primary technical point of contact for top accounts, ensuring seamless post-implementation customer experience.
Partner with Strategic Account Managers to recommend new features and integrations that drive client value and expansion.
Act as liaison between customers and Product/Engineering to manage escalations and resolve complex issues.
Boulevard provides a client experience platform for appointment-based, self-care businesses like salons and spas. Founded in 2016, the company values diversity, experimentation, and equal opportunity.
Act as a customer advocate managing complex escalations across cloud and enterprise products.
Coordinate with cross-functional teams to drive timely resolutions and improve customer experience.
Proactively communicate with technical and non-technical audiences, ensuring clarity on case status and next steps.
Blueprint is a technology solutions firm that helps organizations unlock value from existing assets by leveraging cutting-edge technology to create additional revenue streams. The company has a strong presence across the United States and values its people as its greatest asset, fostering a bold, smart, agile, and fun culture.
Lead cross-team incident triage for high-impact customer outages, coordinating Engineering, Product, and Customer Experience response and contributing to root cause analysis.
Develop and maintain observability for cloud-hosted customer deployments by building and refining system monitors, dashboards, and alerting.
Serve as the senior escalation point for complex support cases in EMEA, working cases that involve deep platform internals and unusual failure modes.
Dragos defends industrial organizations that provide modern civilization necessities like water, electricity, and safe working environments. As a market leader in ICS/OT Cybersecurity, we operate globally with a remote-first culture and are looking for mission-oriented teammates who value authenticity, transparency, and trust.
Serve as the technical expert for Zero Trust Architecture in cloud environments (AWS, Azure, GCP).
Collaborate with sales and engineering teams to influence the product roadmap and customer strategies.
Drive customer Proof-of-Value engagements, demonstrating Zscaler's unique value proposition.
Zscaler accelerates digital transformation by securing users, devices, and applications through its cloud-native Zero Trust Exchange platform. As an AI-forward enterprise leveraging the world's largest security data lake, Zscaler fosters a culture of execution, transparency, and high-impact collaboration.
Lead the technical customer-facing organization in India, building a high-performing, AI-augmented technical go-to-market team that drives new business, adoption, retention, and expansion.
Act as a player-coach: maintain strong individual technical contribution while enabling the team through coaching on discovery, solution architecture, executive communication, and business-value translation.
Partner with Account Executives to drive technical validation, surface regional feedback and product gaps to product and engineering, and represent Cloudflare in executive customer meetings and regional events.
Cloudflare runs one of the world's largest networks, powering millions of websites and Internet properties for customers from individual bloggers to Fortune 500 companies. Named to Entrepreneur Magazine's Top Company Cultures list and ranked among the World's Most Innovative Companies by Fast Company, Cloudflare values builders who spot normalized problems and create AI-native solutions.
Define and own the APAC infrastructure architecture end-to-end on Azure, including compute, networking, and containerisation.
Lead incident response for the region with calm, methodical root cause analysis and durable fixes.
Drive infrastructure migrations and PCI-DSS hardening programs across clouds safely.
Tilt is a mobile-first fintech company that uses machine learning to provide credit beyond traditional credit scores. With millions of customers worldwide, they value ownership, excellence, and mutual respect.
Manage a distributed team of Solutions Architects across Southeast Asia, Taiwan, South Korea, and India, setting clear direction and enabling high-quality execution.
Guide regional strategy for technical evaluations, workshops, and proof-of-concept engagements, translating customer needs into business outcomes.
Partner cross-functionally with Sales, Channel, Marketing, and Product teams to align priorities and execute against regional goals.
GitLab is the intelligent orchestration platform for DevSecOps, enabling organizations to increase developer productivity and reduce security risk. With over 50 million registered users and serving more than 50% of the Fortune 100, GitLab fosters a high-performance, remote culture driven by values, AI integration, and continuous knowledge exchange.
Work with industry-leading customers to maintain Illumio technology deployments.
Log and update cases, inform customers of status, and provide solutions in a professional and timely manner.
Analyze problems and defects, recommend solutions, and collaborate with internal teams.
Illumio is a leader in ransomware and breach containment, providing a platform to stop the spread of cyberattacks across hybrid multi-cloud environments. The company is recognized as a Leader in the Forrester Wave for Microsegmentation and fosters a culture of belonging and collaboration.
Lead, coach, and develop a team of Professional Services Engineers and Technical Project Leads, driving accountability for delivery quality and customer satisfaction.
Oversee delivery execution across networking and security engagements, ensuring scope adherence, technical quality, and proactive risk management.
Partner with Sales, Presales, PMO, and Practice Leadership to improve project handoffs, staffing alignment, and delivery readiness.
Myriad360 is a technology services company specializing in enterprise networking, cybersecurity, and infrastructure solutions. Consistently listed among Inc & Crain's 'Best Places to Work', they foster an inclusive culture with accessible leadership and a focus on employee development.
Lead and manage successful delivery of engagements driving customer adoption of Google Cloud services.
Engage with diverse stakeholder groups, including executives, to gather requirements and scope engagements.
Utilize relationship management, leadership skills, and technical background to proactively mitigate risks and resolve issues.
Zencore is a fast-growing company founded by former Google Cloud leaders, architects, and engineers. They embed within customer teams to provide strategic guidance and execute cloud modernization projects in a collaborative style.
Own the technical success of top tier customers as a dedicated technical point of contact, leading handoffs from Sales Engineering and building deep relationships with technical stakeholders.
Drive platform health, scalability, and performance by assessing deployments, providing strategic recommendations, and guiding customers on automation best practices.
Manage escalations and operational excellence by overseeing support intake, coordinating cross-functional responses, and turning customer insights into continuous improvement.
n8n is the open workflow orchestration platform built for the new era of AI, giving technical teams the freedom of code with the speed of no-code. Since 2019, we've grown into a diverse team of over 260 across Europe and the US, backed by top investors with a $5.2bn valuation.
Coordinate and manage escalated incident processes, ensuring timely restoration of failed services.
Communicate incident status, resolution, and success criteria to internal and customer stakeholders.
Own Root Cause Analysis (RCA) processes and manage Technical Action Plans for Sev1 and Sev2 incidents.
HealthEdge is a healthcare software company providing hosted solutions for the healthcare industry. The company operates in a full-time, remote environment with a focus on collaborative and cross-functional teamwork.
Serve as trusted technology partner to customers, collaboratively designing solutions using telecommunications expertise and Zayo’s products.
Keep abreast of competitive landscape, mentor peers, and drive opportunities to close by resolving technical objections.
Analyze customer requirements, design optimal solutions, and present compelling sales presentations to demonstrate technical knowledge.
Zayo provides mission-critical bandwidth to the world’s most impactful companies, fueling innovations that transform society. With a 141,000-mile network in North America and Europe, Zayo serves wireless and wireline carriers, media, tech, and other large enterprises.
Design and deliver robust, scalable, and secure technical architectures across corporate platforms and customer-facing services.
Work closely with delivery teams to translate requirements into high-quality technical solutions, providing hands-on guidance during implementation.
Participate in architecture peer reviews, present designs to the Technical Assurance Board, and contribute to technology roadmaps.
NEC Software Solutions is part of global tech giant NEC Corporation, providing software that helps dispatch ambulances, support families, keep trains on the move, locate missing people, and test newborn hearing. We have over 3,000 employees pushing the boundaries of what's possible and supporting amazing public services.
Build relationships with key stakeholders, including c-suite decision-makers.
Create a long-term account strategy aligned with customer goals.
Act as a trusted advisor by aligning Zscaler solutions with client objectives.
Zscaler accelerates digital transformation through cloud-native security, protecting customers from cyberattacks and data loss. The company fosters a culture of execution, collaboration, and ownership, emphasizing high-impact work and innovation.
Develop and execute long-term growth strategies with National SI/Resale partners in Japan.
Drive mindshare and enablement by showcasing Pure Storage’s solutions to partner sales teams.
Establish executive relationships and streamline partner engagement processes.
Pure Storage is reshaping the data storage industry with innovative technology. The company has been recognized as a Fortune Best Workplace and fosters a collaborative culture with a focus on growth and inclusion.