Similar Jobs
See allGenesys Cloud Architect
Miratech
Global
CRM
WFM
API Integrations
Sr. Telephony Engineer- Remote
LoanCare
US
SIP
VoIP
Genesys Cloud
Amazon Connect Engineer
Miratech
Global
DynamoDB
Lambda
Python
Genesys Agentic AI SME - (100% Remote) Contract
Vtekis
Global
Genesys Cloud
Python
JavaScript
Senior Consultant, Zoom Contact Center
Zoom
Global
RESTful APIs
JavaScript
Key Responsibilities:
- Design scalable solutions for contact center platforms using Genesys Cloud and Salesforce.
- Collaborate with cross-functional teams to gather requirements and implement technology strategies.
- Provide mentorship and performance feedback to junior team members.
Technical Expertise:
- Advanced proficiency in Genesys Cloud, Salesforce, GCP, and AWS with knowledge of APIs and data management.
- Experience with LLM/GenAI technologies and building custom integrations using various programming languages.
- Functional knowledge of contact center reporting, WEM/WFM applications, and workflow troubleshooting.
Qualifications and Environment:
- Bachelor’s degree in a related field or equivalent work experience.
- Remote work flexibility with technology support, home office reimbursement, and monthly internet reimbursement.
- Outstanding benefits including health coverage, mental health resources, and a 403(b) retirement plan with employer match.
The Trevor Project
The Trevor Project is the leading suicide prevention and crisis intervention organization for LGBTQ+ young people, offering 24/7 crisis services, research, advocacy, and peer support. It is a mission-driven organization with values of Heart, Integrity, Community, Belonging, and Progress, aiming to end suicide among LGBTQ+ youth.