Growth & Customer Enablement Lead

Responsibilities and Scope:

• Own strategic growth pillars including boosting employee signups, driving renewals through proven ROI, and expanding revenue via new services and tiered packaging.
• Streamline the customer activation journey, design segmented playbooks with Customer Success, and lead the development of value-added services like Leadership Coaching.
• Establish continuous discovery processes to translate customer signals into product requirements and packaging strategy.

Collaboration and Execution:

• Partner closely with Customer Success, Product Managers, and Engineering to plan quarterly priorities, coordinate stakeholders, and drive outcomes.
• Work with the data team to define KPIs, interpret dashboards, and inform decisions without needing to write SQL, operating within an AI-native engineering environment.
• Ensure the right features are built by providing clear problem statements, acceptance criteria, and validated customer needs.

Qualifications and Impact:

• Require 5+ years in roles combining customer-facing strategy with business outcomes in wellbeing, HR tech, or employee benefits, with experience in service design and packaging.
• Need commercial instinct for pricing and packaging, data-informed decision-making skills, and a background understanding HR buyer needs and justification.
• This is a senior individual contributor role with direct strategic impact on revenue, reporting to the CPTO, and involves building the B2B value layer from the ground up.