Overnight Customer Support Advocate
Benefits
2000w PTO
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Key Responsibilities:
- Support worksite employees with inquiries on timecards, paychecks, benefits, and HR via phone, email, or chat.
- Assist with benefits enrollment including Medical, Dental, Vision, Life Insurance, FSAs, HSAs, and commuter benefits.
- Resolve paycheck, tax withholding, and tax document issues while maintaining product expertise.
Operational Focus:
- Manage open cases in the CRM to ensure quick resolution and keep customers informed of status.
- Work with urgency to provide accurate, friendly, and empathetic service for a white-glove experience.
- Triage and escalate higher-level issues to Team Leads or subject matter experts as needed.
Performance and Culture:
- Demonstrate competencies including being consultative, accountable, adaptable, solution-oriented, and curious.
- Align behaviors with core COGIS values: Camaraderie, Openness, Grit, Integrity, and Simplicity.
- Contribute recommendations for product and process improvements while advocating for customers.
Justworks
Justworks provides businesses with tools to handle HR, payroll, benefits, and compliance, enabling them to focus on their core operations. The company fosters a supportive, data-driven, and entrepreneurial environment with a team that values people, collaboration, and continuous iteration.