Support Specialist

Job Duties:

• Serve as a technical resource, providing solutions and elite customer service to cinema operators using proprietary software.
• Remotely connect to customer PCs for training, software installation, configuration adjustments, and issue troubleshooting.
• Resolve technical issues including tablet configurations, Windows printing, receipt printing, Bluetooth pairing, and IP conflicts.
• Consult on best practices to maximize revenue and improve business efficiency, building and maintaining strong client relationships.

Basic Qualifications:

• Tech-savvy with working knowledge of MS Windows & Office, plus an introductory understanding of networking, TCP/IP, and LAN.
• Ability to quickly learn new software and technologies, with high energy, patience, and an engaging personality.
• Experience may include a technical help desk background, education in IT/Computer Science, or technical certifications.

Additional Information:

• This is a fully remote position with a schedule of Tuesday through Saturday, 3:00 PM – 12:00 Midnight PT.
• Position is eligible for company-sponsored benefits including medical, dental, vision, 401(k), paid leave, and tuition reimbursement.
• VERSANT is committed to fair compensation, considering skills, qualifications, experience, and location, and provides equal employment opportunities.