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Role Overview:
- Act as the technical bridge between customers and product/engineering teams.
- Resolve escalated, complex technical issues involving integrations and ERP workflows.
- Drive continuous improvement in product and support processes.
What you'll do:
- Perform technical troubleshooting and resolution for advanced issues.
- Collaborate with Product, Engineering, and QA on software releases and bug escalation.
- Document solutions and maintain knowledge base articles.
What you'll bring to the team:
- Proven experience supporting ERP systems or complex SaaS platforms.
- Strong problem-solving skills including SQL, API diagnostics, and system integration.
- Excellent communication skills to translate technical details for non-technical audiences.
Additional Considerations:
- Balance speed with technical depth for sustainable root-cause solutions.
- Influence support and product direction by understanding customer pain points.
Versapay
Versapay is a platform that automates accounts receivable by streamlining B2B payments and reconciliation, providing end-to-end cash flow clarity. With 10,000 customers and 5M+ companies transacting, they facilitate 110M+ transactions and process $300B+ in payments volume annually, fostering a data-driven culture.