Own and resolve complex Level 4 (L4) support escalations within assigned product areas.
Investigate, reproduce, and diagnose customer-reported technical issues and conduct root cause analysis.
Collaborate with engineering and product teams to drive product improvements and document technical findings.
An AI-powered technology environment focused on helping businesses streamline operations, automate workflows, and deliver exceptional customer experiences. A fast-growing, inclusive workplace that encourages ownership, initiative, continuous learning, and knowledge sharing.
Provide hands-on technical support and custom development for enterprise platform clients during launches and implementations.
Design and implement API integrations, Claude AI tooling, and web-based solutions to meet client-specific requirements.
Diagnose and resolve complex technical issues through root cause analysis, SQL queries, and cross-functional collaboration.
Phizenix builds enterprise platforms that help organizations streamline supply chain, procurement, and logistics with AI-powered solutions. Their team fosters a fast-paced, customer-centric culture focused on innovation and hands-on problem-solving.
Own and resolve complex L4 support escalations within assigned product areas and perform root cause analysis.
Collaborate with Engineering and Product teams to troubleshoot, document, and improve product quality and customer experience.
Use APIs, SQL, and debugging tools to investigate issues, and provide technical training and documentation to support teams.
HighLevel is an AI-powered business operating system that gives agencies, entrepreneurs and SMBs the infrastructure to build, automate and scale. With over 2,000 team members across 10+ countries, HighLevel operates as a global, remote-first organization built for speed and ownership.
Own complex technical inbound partner requests and perform root-cause analysis within SLA.
Debug API traffic, webhooks, and integrations to diagnose partner issues without escalating by default.
Collaborate with Engineering, Partnerships, and Customer Support to improve tooling and documentation.
AtomicVest builds financial infrastructure for consumer-facing investing experiences, including ESG and multi-currency trading across 60 markets. It is a fast-growing, remote-first team of finance and tech enthusiasts backed by $55M.
Provide white-glove technical support and executive-level communications for escalated customer accounts.
Investigate and resolve complex technical issues, using SQL, APIs, and collaboration with Product and Engineering.
Own end-to-end customer issue resolution and build strong relationships with technical contacts.
Motive empowers the people who run physical operations with tools to make their work safer, more productive, and more profitable. The company serves nearly 100,000 customers, from Fortune 500 enterprises to small businesses, across a wide range of industries.
Own complex technical issues end-to-end, from reproduction to root cause and resolution.
Diagnose failures in webhooks, REST APIs, workflows, and automations using logs and tools.
Serve as final escalation before Engineering and turn hard cases into runbooks and fixes.
Kustomer is the AI-native customer experience platform that unifies customer data, conversations, and workflows into a single timeline. This remote-friendly company, backed by Norwest, has raised $90M and operates with teams across the U.S. and hubs in NYC and London.
Provide technical support through live chat, troubleshooting POS systems, hardware, and software issues.
Investigate customer-reported problems, identify root causes, and guide customers through clear solutions.
Collaborate with Support, Product, QA, and Development teams to resolve complex issues and improve the customer experience.
Sweed is a product-driven startup building an all-in-one cannabis retail platform that combines POS, eCommerce, Marketing, Analytics, and Inventory Management. We're a remote-first team that's been on the market for 7 years, focused on earning customer trust through simplicity and innovation.
Investigate and resolve technical customer issues through multiple support channels, using product knowledge and documentation.
Leverage AI-assisted tools and browser diagnostics to identify root causes and validate findings before resolution.
Provide outstanding customer service, document interactions, and escalate unresolved issues with clear evidence.
Higher Logic is an industry leader in cloud-based engagement platforms, providing online communities and marketing automation. Organizations worldwide use the platform to connect communities and manage digital customer interactions.
Resolve escalated technical and functional issues for Surgimate clients through the Tier 2 support queue.
Troubleshoot product configuration, permissions, workflow, and data issues, reproducing problems and identifying workarounds.
Escalate to Tier 3 and Engineering with complete documentation, and create knowledge base articles to improve team efficiency.
Surgimate builds an operating system for surgical orchestration, with platforms for scheduling, implant management, and post-operative care. They are a remote-first team across the US with R&D centers in Israel and India, offering flexible work and meetups.
Provide fast, clear, and careful support to clinicians, care teams, and health system admins after go-live.
Investigate and resolve inbound issues across Pylon, email, chat, phone, and Slack, troubleshooting with APIs, SQL, and logs.
Surface trends and insights from customer feedback to inform product decisions and write help center articles.
ArcHouse is on a mission to modernize and transform the way hospice, palliative, and care-at-home providers operate their business and care for patients. Founded in 2023, they are building a platform that enables true efficiency for healthcare providers, with a remote-first culture.
Support customers end-to-end: onboarding, account setup, debugging, and feature discovery
Investigate and resolve inbound issues across email, Slack, Twitter, and Reddit
Partner with engineering to document and reproduce bugs, and surface insights for product decisions
We are building the product development system for teams and agents in the AI era. Founded in 2019, we serve over 50,000 companies with a small, distributed team across North America, Europe, and Australia, driven by focus and craftsmanship.
You own and resolve moderate-to-complex customer issues, including performance problems and API failures.
You provide informal guidance and mentorship to junior staff to build their technical skills.
You identify and implement support process improvements and collaborate with cross-functional teams.
Aera Technology is a pioneer in Decision Intelligence Platforms, using AI and machine learning to automate decision-making processes. The company has a global team of over 400 employees and is VC-funded, with a focus on innovation and growth.
Lead the transformation and development of a global technical support organization for an AI-driven enterprise platform.
Build and lead high-performing distributed technical support engineering teams with strong technical standards.
Design and implement AI-assisted workflows and automation to improve resolution speed and consistency.
Jobgether is an AI-powered job matching platform that connects candidates with top companies. They operate with a remote-first, flexible culture, focusing on objective and fair candidate evaluation through their technology.
Investigate customer reports on notification issues, find root causes, and escalate to engineering with clear context.
Set up and maintain customer configuration, accounts, users, SSO, and support enterprise onboarding and integrations.
Troubleshoot data and web app issues, automate repetitive tasks, and turn recurring problems into runbooks.
PacerPro delivers SaaS and on-premise solutions for case data workflows and legal insights. Founded in 2014, it is the standard for federal court data integration for BigLaw, with best-in-class customer success.
Support customers in end-to-end engagement, including onboarding, account setup, debugging, and feature discovery.
Investigate and resolve inbound issues across email, Slack, Twitter, and Reddit, and partner with engineering to reproduce bugs.
Surface customer feedback and insights to inform product choices and deliver high-touch enterprise support at scale.
Linear builds the product development system for teams and agents, enabling AI-era software development. Founded in 2019, Linear serves 40,000+ companies with a distributed, focused team across North America, Europe, and Australia.
Triage and respond to daily merchant and customer tickets via Slack and Pylon, meeting SLA targets.
Build internal tooling and automate workflows using Retool, Metabase, and SQL to reduce support friction.
Partner with Engineering, Product, and Operations to debug issues, test new features, and improve support systems.
Flex provides technology that enables health and wellness brands to accept HSA and FSA payments online, including real-time eligibility verification and split payments. It is an early-stage startup with a small, scrappy, remote-first team.
Be the first point of contact for customers, understanding their needs via email, chat, and phone.
Own, prioritize, and troubleshoot complex technical issues, providing excellent solutions.
Develop in-depth knowledge of Sardine's platform and APIs to effectively resolve customer issues.
Sardine is the leading agentic risk platform for fighting financial crime, unifying data to stop fraud and automate AML operations. It's a remote-first team with a culture valuing performance and flexibility, spanning over 6 billion profiled devices.
Act as the senior technical point of contact for enterprise customers, leading calls and resolving complex issues.
Own critical escalations, bridging customers with engineering teams through code-level debugging, SQL, and root cause analysis.
Design AI-powered tools and automations to reduce response times and build scalable systems from support data.
RYZ Labs specializes in engineering solutions, building scalable systems and automations for B2B SaaS customers. They are a remote-first company with a focus on customer success and technical operations, fostering a collaborative culture.
Troubleshoot complex issues across databases, applications, and infrastructure in a live SaaS environment using SQL and diagnostic tools.
Support enterprise clients directly, explain findings, and collaborate with engineering teams to resolve advanced technical problems.
Monitor production systems, identify performance bottlenecks, and contribute to documentation and support process improvements.
This is a technical support role for a partner company delivering business-critical SaaS solutions to enterprise clients. The team is lean and collaborative, valuing initiative, accountability, and practical contributions.
Troubleshoot customer issues across Tray's orchestration and AI platform, analyzing logs and API calls to find root causes.
Bridge support and engineering by triaging tickets, reproducing issues, and routing them with evidence.
Build knowledge through incident response, knowledge base articles, and platform maintenance.
Tray.ai is an enterprise orchestration platform for data and AI, unifying AI agent building, MCP governance, integration across 700+ apps, and automation. Trusted by companies like Cisco and Airbnb, the team is humble but fiercely ambitious, with a culture of friendship, transparency, and looking out for one another.