Senior IT Support Engineer

Responsibilities:

• Provide first-line IT support, manage helpdesk tickets, troubleshoot hardware, software, and network issues.
• Configure, deploy, and maintain end-user equipment using Workspace ONE.
• Manage IT onboarding and offboarding, asset management, and vendor coordination.

Requirements:

• 5+ years of IT support experience with end-user support and device lifecycle management.
• Proven expertise in MDM, endpoint security, and IT asset management.
• Strong communication skills and ability to work independently across US time zones.

About Us:

• We are a world-leading AI-powered workforce management platform for frontline industries.
• We operate in 10 countries and are backed by top investors.
• We champion diversity and inclusion, and offer competitive pay and benefits.