Post Sales Solutions Engineer

About the role:

• Be the technical partner customers trust from signature to renewal.
• Get every account onboarded and upgraded cleanly, and resolve hard issues before they escalate.

Key objectives for success:

• Ensure customers are upgraded to the most recent version of LucidLink's products.
• Take new assigned customers through an onboarding call within 30 days of signing.
• Own and maintain renewal and expansion tracking and reduce avoidable escalations.

Required competencies:

• Guide technical customers to integration approaches using APIs, SDKs, and cloud architecture.
• Lead conversations on SSO, 2FA, and role-based permissions with practical identity fluency.
• Diagnose complex issues methodically and explain technical material to engineers and executives.

Why join LucidLink:

• Tackle complex, high-stakes problems that redefine global collaboration.
• Be part of a values-led culture with integrity, innovation, and empathy.
• Enjoy flexible PTO, competitive salary, stock options, and full health coverage.