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Responsibilities:
- Consistently practices Patients First philosophy and adheres to high standards of customer service.
- Maintains patient confidentiality per HIPAA regulations.
- Completes other duties assigned by manager.
Communication and Collaboration:
- Communicates information to the patient regarding questions about physician referrals, insurance referrals and consultations.
- Provides professional and constructive environment for communication across units/departments and resolves operational issues.
- Communicates customer satisfaction issues to appropriate individuals.
Technology:
- Utilizes multiple online order retrieval systems to verify or print the patients order.
- Verifies insurance eligibility and benefit levels through the use of online tools (NDAS, ASF, etc.) or over the phone as necessary.
- Demonstrates ability to use all computer applications efficiently and to the capacity needed in this position.
Northwestern Medicine
At Northwestern Medicine, their patient-first approach sets them apart as a leader in the healthcare industry. They pride themselves on providing competitive benefits: from tuition reimbursement and loan forgiveness to 401(k) matching and lifecycle benefits, their goal is to take care of their employees.