Customer Support Associate (French Speaking)

Responsibilities:

• Deliver high-quality support across multiple channels, using sound judgment and product knowledge to resolve issues with minimal escalation.
• Communicate professionally, adapting to customer needs, while maintaining accurate records and strict data privacy and security compliance.
• Consistently meet performance KPIs and take ownership of personal growth through feedback, coaching, and the Wise Career Map.

Qualifications:

• Minimum 1 year of customer-facing experience in fintech, banking, telecom, or global contact centers.
• Fluent in both English and French, with the ability to work legally in Brazil and commute to São Paulo for initial training.
• Flexibility to work various shifts, including weekends and holidays, with a self-starter attitude and commitment to diversity and inclusion.

Benefits and Logistics:

• Role is remote-first after a mandatory one-month, full-time, onsite training period in São Paulo.
• Benefits include a competitive salary with a language bonus, RSUs, health and dental allowance, and a generous annual self-development budget.
• Additional perks include substantial paid time off, a paid sabbatical after four years, and extensive paid parental leave and childcare assistance.