Provide first-contact, world-class customer support via phone, chat, and email to resolve complex issues with empathy.
Maintain operational excellence by meeting performance targets in resolution, quality, and handling while adhering strictly to security and compliance.
Proactively contribute to team improvement, embrace continuous learning, and effectively use AI tools to enhance problem-solving and efficiency.
Mastering the Inbox: Expertly handling a high volume of support requests via email and chat.
Leading High-Stakes Trainings: Going beyond standard webinars to host dedicated, client-specific training sessions for our most valued Key Accounts, tailoring the content to their unique goals.
Owning Key Account Communication: Serving as a primary support contact for Key Account HQs, ensuring their technical needs are met and their feedback is integrated into our workflow.
TrustYou is a leading AI-driven hospitality platform dedicated to transforming guest experiences and empowering businesses to thrive. With a multicultural team of over 120 professionals working remotely across the globe, they embrace an open feedback culture, focusing on continuous improvement and customer excellence.
Provide email and chat support (no phone calls!) to users
Answer common "how-to" and FAQ-type questions
Guide users through troubleshooting steps with patience and clarity
Sutherland Bulgaria brings great people together to do exceptional things. They are looking for motivated Customer Service Professionals to join their team supporting Spotify. The company has over 422 million monthly active users across 180+ countries and is a global leader in digital music streaming.
Handle complex customer issues across banking, credit, and payments via multiple channels, requiring thorough investigation and high-quality answers.
Guide VIP accounts through multi-step processes and handle sensitive scenarios like frozen accounts with discretion and professional judgment.
Coordinate cross-functionally with engineering and compliance teams, file bug reports, and qualify high-value sales leads with rigor.
Flex is building an AI-native private bank for business owners, re-architecting the entire financial system from banking to payments into a single intelligent system. It is a high-growth startup with nine-figure revenue, moving fast with small teams, exceptional people, and a culture of extreme ownership and real impact.
Ensure customer complaints and standard requests are dealt with efficiently and with the right level of sensitivity.
Monitor, respond and engage with customers on different channels that require service support.
Contribute to a service orientated culture aimed at building repeat business and customer loyalty.
Lastminute.com is the European Travel-Tech leader in Dynamic Holiday Packages. With technology, they turn spontaneous thoughts into meaningful experiences, helping people travel the world. They have a warm and positive work environment where a multicultural team works in great harmony.
Ensure the success of Front customers by delivering timely, effective assistance during EMEA hours
Work the day‑to‑day support queues across email and live chat with a focus on resolution quality and speed
Become an expert on Front’s product, features, and common workflows
Front is the customer operations platform built for B2B complexity, keeping every team, tool, and customer conversation in sync so companies can scale without losing connection. Backed by Sequoia Capital and Salesforce Ventures, Front has raised $204M from leading venture capital firms.
Ensure a seamless, premium experience throughout their journey.
They are a fast-growing travel company serving a high-end international clientele. They are looking for a Traveller Support Agent with a white-glove service mindset.
Improve the online search engine experience by understanding people's intentions.
Provide subjective and objective ratings based on project rules and conventions.
Set your own schedule to accomplish weekly goals, with support during business hours.
Welocalize accelerates the global business journey by enabling brands and companies to reach, engage, and grow international audiences. They deliver multilingual content transformation services in translation, localization, and adaptation for over 250 languages with a growing network of over 400,000 in-country linguistic resources.
Deliver timely, accurate, and empathetic support across a high volume of inbound phone calls, chats, and emails.
Manage multiple concurrent conversations and tasks while maintaining strong organization and prioritization.
Take ownership of complex issues, using structured problem-solving and clear communication to drive resolution.
Owner builds an AI-native system that local business owners use to run their businesses, starting with restaurants, by combining website, online ordering, CRM, and POS tools. The company has a team in the low hundreds, comprised of top talent from leading SMB software companies, and operates as a remote-first, global organization.
Manage development and execution of regional and local product campaigns.
Manage and grow strategic marketing partner relationships.
Grow user base and increase awareness of the Binance brand.
Binance is a leading global blockchain ecosystem behind the world’s largest cryptocurrency exchange by trading volume and registered users. They are trusted by 300+ million people in 100+ countries for their industry-leading security and unmatched portfolio of digital-asset products.
Market Entry & Expansion: Build business in France focusing on drugstores, pharmacies, online retail, and selected grocery partners.
Account Management: Manage existing customers and win new partners through compelling pitches and tailored product range proposals.
Promotions & Trade Marketing: Plan and coordinate promotions, point-of-sale materials, and sampling campaigns with the marketing team.
Glow25 is a dynamic, fast-growing beauty and pro-aging company based in Berlin with a mission to create lasting glow moments. It has a recognized positive culture, being named a Top Company on Kununu for five years, and operates with a team-focused, empathetic, and ownership-driven environment.
Independently managing operational and analytical tasks from goal setting through to execution and result control
Analyzing statistics, reports, and key partner performance metrics to identify quality improvement opportunities
Developing and implementing content sufficiency and quality strategies in collaboration with the team and cross-functional stakeholders
Social Discovery Group (SDG) is one of the world's largest groups of social discovery companies, uniting millions of users on dozens of products. SDG solves the problem of loneliness, isolation, and disconnection - transforming virtual intimacy into the new normal.