Implementation Analyst

Responsibilities:

• Lead the full onboarding lifecycle for new Employee Benefits customers, ensuring accurate case setup and a positive overall experience.
• Gather, validate, and submit sold‑case information through Salesforce and other intake channels.
• Guide customers through contract review, billing setup, and use of online service tools.

Skills:

• 1–3 years of experience in benefits administration, new case management, enrollment technology, or direct client‑facing work with brokers/producers or HR leadership.
• Strong executive presence with the ability to communicate confidently with senior HR leaders and external partners.
• Experience using Salesforce or similar CRM tools.

Benefits:

• A rich benefits package including medical, dental, vision and a 401(k) plan with matching company contributions.
• Generous paid time off including 11 holidays, 2 wellness days, and 8 volunteer hours annually — PTO increases with tenure.
• Paid parental leave and adoption/surrogacy assistance.