Client Success Manager (Leadership Role)

Client Success Leadership:

• You’ve owned client outcomes end-to-end, led client-facing teams, and partnered proactively with clients across complex accounts.
• You have flexibility to engage clients across US and Australian time zones when needed.
• You've managed team capacity and concerns effectively in a remote, cross-cultural environment, sustaining performance without quality degradation.

Strategic Client Mindset:

• You think beyond day-to-day delivery, prioritize based on impact, and confidently deprioritize low-value or high-visibility work when needed.
• You prioritize decisions based on client impact and measurable outcomes across delivery, prioritization, escalation, and resourcing decisions, clearly explaining trade-offs and escalating early to protect results.

Data-Driven Performance:

• You’ve delivered consistent KPI outcomes (such as client satisfaction, delivery pace, or retention) through disciplined execution and clear processes.
• You've maintained high delivery standards, accuracy, and data integrity even during periods of change or pressure.