Global Head of Professional Services

About the Role:

• Own the strategy, performance, and evolution of Ashby's global Professional Services organization.
• Build on a solid foundation while defining what the next generation of Professional Services looks like.
• Partner closely with leaders across Sales, Customer Success, Product, Engineering, and Revenue Operations.

What You'll Do:

• Define and execute our global professional services strategy, positioning the function as a competitive advantage.
• Lead and scale a high-performing global organization of implementation leaders, technical consultants, and emerging services specialists.
• Own implementation excellence and customer outcomes, establishing clear standards for quality and governance.

You Could Be a Great Fit If:

• You're a strategic builder who has transformed a Professional Services organization within a high-growth B2B SaaS company.
• You understand the business of Professional Services, including commercialization, delivery economics, and balancing revenue with customer outcomes.
• You're an exceptional people leader with deep experience hiring, developing, and managing technically sophisticated teams.