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Key Responsibilities:
- Provide technical support to customers via email, phone, and chat.
- Collaborate internally to escalate and resolve complex issues.
- Proactively reach out to contributors to optimize station performance and minimize outages.
Experience & Background:
- 2+ years in a technical support role, preferably SaaS or software environment.
- Excellent English communication skills, with ability to explain technical concepts clearly.
- Familiarity with AIS, Linux, Windows, and networking fundamentals.
Our Culture:
- We act decisively and with purpose, going the extra mile.
- We build relationships and develop creative solutions to address market challenges.
- We are accessible and supportive to colleagues and clients with a friendly approach.
Kpler
Kpler operates a global AIS network that collects vessel data from a community of station owners. They are a dynamic company focused on nurturing connections and solving market challenges, with a diverse and inclusive team.