Freelance Interview Host - German and other languages

Essential Duties and Responsibilities:

• Be a point of contact for technical platform issues for internal and external users, providing appropriate support in a timely manner.
• Facilitate the start of scheduled interviews and provide troubleshooting support as needed, while preparing respondents in advance.
• Triage and communicate issues to the QualStage Product Owner and Engineering team to ensure smooth project execution.

Qualifications and Experience:

• Bachelor’s degree or equivalent work experience preferred, with multilingual ability in German or other languages.
• Experience supporting customers with Qualitative online platforms and strong knowledge of operating systems and internet browsers.
• Previous experience in customer service or call centre environments is advantageous for handling user interactions.

Skills and Abilities:

• Exceptional written and verbal communication skills, with the ability to interact at all organizational levels and explain technical steps simply.
• Well-developed analytical and problem-solving skills to quickly resolve issues and proactively identify potential problems.
• Self-motivated with exceptional time management and organizational skills, capable of working in a team environment during operating hours of 03:00 - 20:00 EST.