District Service Manager - Warranty Montreal

About the Role:

• We are seeking a bilingual District Service Manager to lead warranty operations across a dealer network in Canada.
• This remote role focuses on improving customer retention, service quality, and warranty performance.

Key Responsibilities:

• Develop and execute district business plans for warranty waste reduction and customer satisfaction.
• Partner with dealership leaders to ensure compliance with service policies and warranty procedures.
• Analyze performance data and manage escalated customer cases to resolution.

Requirements:

• Bachelor's degree in Business, Marketing, or a related field with strong service operations experience.
• Proven leadership and analytical skills, with the ability to influence stakeholders and drive change.
• Bilingual in French and English, with a valid driver's license and willingness to travel.

What We Offer:

• Fully remote position with autonomy and cross-functional collaboration.
• Competitive salary, comprehensive health benefits, and retirement contributions.
• Employee vehicle program and opportunities for career development.