Implementation Success Manager – ISM (Onboarding) Trainee

Responsibilities:

• Establish first point of contact with new customers, guiding them through implementation stages.
• Organize and conduct onboarding meetings, kickoff sessions, and technical alignments.
• Deliver product training sessions and explain functionalities to customers.

Requirements:

• Familiarity with customer service tools like Google Docs, Sheets, Slides, Calendar, Salesforce, and Zendesk.
• Basic knowledge of customer onboarding, software implementation, or technical support processes.
• Understanding of APIs and basic integrations, with strong communication and interpersonal skills.

Benefits:

• Full-time CLT employment with fully remote working arrangement and flexible schedule.
• Access to Corporate University, structured learning paths, and professional development programs.
• Home office allowance, flexible benefits card, healthcare, dental coverage, and mental health support.