L0 Service Desk Onboarding & Support Specialist

Role and Responsibilities:

• Serve as the first point of contact for new and existing employees, ensuring smooth onboarding and secure offboarding.
• Handle about 150–250 requests per month, managing access, equipment, and daily support.
• Follow documented step-by-step instructions in Jira Service Management and Slack.

Requirements:

• No prior professional IT or Service Desk experience required; we hire for attitude, aptitude, and communication skills.
• English at B2 level or higher (mandatory) and a genuine desire to help people.
• Confident user of macOS and Windows, with experience in Slack, Jira, or similar tools.

Benefits and Culture:

• We place trust in our team with real autonomy and freedom to drive change.
• We back our people with ongoing learning and hands-on development.
• All regulated group companies are committed to compliance with data protection laws, including the GDPR.