Source Job

• Provide first-line IT support via Jira and Slack, resolving everyday issues for a global remote team.
• Manage accounts, access, and MFA setup, and troubleshoot Windows/macOS hardware and software.
• Escalate complex tickets, support onboarding/offboarding, and maintain documentation.

We are B2Spin, dedicated to delivering the best Free-to-Play Social Casino gaming experiences by creating captivating, engaging, and unique products accessible to everyone. We have built a team of talented professionals from all over the globe, working to continually improve the experiences of our players.

• Serve as the first point of contact for employee requests across IT helpdesk, People processes, expenses, and benefits, resolving tickets promptly and empathetically.
• Process expense submissions, administer HSA and LSA enrollments, and coordinate hardware, software, onboarding, and offboarding tasks.
• Use AI tools to streamline support, identify recurring friction, and improve workflows while maintaining accurate records and protecting sensitive data.

Benepass is a fintech platform that helps companies design and administer personalized employee benefits. Backed by leading investors and named one of Inc. Magazine's Best Workplaces of 2023, the company has raised approximately $75 million and fosters an inclusive, remote-first culture.

• Assist in running day-to-day technology operations for clients, focusing on onboarding and offboarding via email, Slack, and virtual meetings.
• Support and implement processes for onboarding, offboarding, and tech procurement for 50 to 60 clients.
• Respond to IT operations support tickets, document client requests, and co-facilitate client data security training.

Personified is a managed IT and cybersecurity services provider for campaigns, non-profits, and mission-aligned organizations. We act as an extension of client teams, handling all responsibilities of a traditional internal IT team, and are looking to scale our team with top IT talent.

• Manage user access and IT equipment requests through the IT Service Desk, including onboarding and offboarding processes.
• Provide first-line technical support via Slack and maintain internal IT documentation, FAQs, and troubleshooting guides.
• Track SaaS expenses, conduct software and asset inventories, and support the IT & Security Administrator as needed.

The hiring company is a technology-driven organization with a fully remote team. It values autonomy, collaboration, and minimal bureaucracy, offering a supportive and dynamic work environment.

• Guide new and existing clients through onboarding via email, phone, and video support.
• Manage multiple onboarding projects while providing training and troubleshooting support.
• Collaborate with internal teams to drive client outcomes and improve onboarding processes.

ButterflyMX empowers people to automate property access, operations, and security from a single platform. With products in 20,000+ properties, the company is a distributed, primarily remote workforce that values collaboration and innovation.

• Serve as the initial point of contact for USMEPCOM users, providing Tier 1/2 support for hardware, software, network, and account issues.
• Document interactions in ServiceNow, resolve approved first-contact issues, and escalate advanced technical requests.
• Recognize potential outage signals and support assigned shifts, including after-hours and surge coverage when required.

DecisionPoint Corporation is a technology services company that supports government programs, including the USMEPCOM ENLIST service desk. It emphasizes customer-focused support, accurate documentation, and collaboration across remote technical teams.

• Provide Level 1 and Level 2 technical support to employees across the corporate IT environment, ensuring timely resolution of incidents and service requests.
• Troubleshoot hardware, software, operating system, network, and application issues on macOS and Windows devices, maintaining accurate documentation.
• Collaborate with Corporate IT Engineering, Security, and IT Operations to resolve complex issues and continuously improve IT services.

Turnitin is a recognized innovator in global education, providing learning integrity solutions to academic institutions, publishers, and corporations worldwide. With team members in over 35 countries, they foster a remote-first, inclusive culture focused on making a difference in education.

• Run onboarding, offboarding, and internal mobility workflows day to day, managing HRIS, payroll, and benefits handoffs accurately.
• Resolve employee casework, manage immigration case logistics, and partner with outside counsel as needed.
• Collaborate with the Infrastructure, Analytics, & AI team to identify and test automation that reduces manual work in People Experience workflows.

Anchorage Digital is a crypto platform that enables institutions to participate in digital assets through custody, staking, trading, governance, settlement, and industry-leading security infrastructure. They are a diverse team of over 600 members building the future of finance, with a culture centered on the 'Village' and a commitment to inclusion.

• Act as the main onboarding contact for new business hosts, explaining requirements and guiding them from first hello to approved account.
• Collect and review KYC documents, ownership details, and other onboarding materials with high attention to detail.
• Track cases, follow up on missing items, and partner with Compliance, Sales, and Operations teams to keep onboarding on schedule.

Veta Virtual is a virtual staffing company that hires for high-growth clients in fintech and cryptocurrency. They foster a collaborative, high-trust remote culture where performance is celebrated and growth is taken seriously.

• Provide customer support for IT issues via phone, email, voicemail, and incident tickets.
• Troubleshoot hardware and software on Microsoft and Apple devices, including healthcare-specific applications.
• Document, resolve, and assign incidents using ServiceNow while ensuring customer satisfaction.

Emory Healthcare is a leading healthcare system providing comprehensive medical services. With a large workforce, they foster a supportive culture focused on professional growth and well-being.

• Apply a detail-oriented approach to ticket intake, troubleshooting, and documentation for efficient issue resolution.
• Demonstrate an approachable and empathetic demeanor when engaging with end users to reduce frustration and build trust.
• Collaborate effectively as both a team player and independent contributor, adapting to shifting priorities and stepping in when needed.

Spreetail helps brands grow their ecommerce market share globally while reducing operational costs. They are building one of the fastest-growing ecommerce companies with a focus on innovative technology and a supportive remote culture.

• Answer customer questions by phone, email, chat, and web accurately and courteously.
• Resolve issues on first contact, escalate complex cases, and document every interaction in Zendesk.
• Follow CTrides service standards, attend training, and support teammates to meet customer expectations.

We are the world's trusted infrastructure consulting firm, partnering with clients to solve complex challenges in water, environment, energy, transportation and buildings. Our global team of over 50,000 professionals delivers projects that create a positive and tangible impact around the world.

• Provide omnichannel technical support for laptops, desktops, mobile devices, and client applications.
• Deliver first-contact resolution for common IT requests such as password resets and account access.
• Manage ticket lifecycle by logging, prioritizing, tracking, and closing tickets according to SOPs.

Truelogic is a leading provider of nearshore staff augmentation services headquartered in New York. With a team of over 600 skilled tech professionals based in Latin America, they help U.S. companies achieve digital transformation goals through top-tier technology solutions.

• Own the end-to-end onboarding journey for new restaurant partners, guiding them from kickoff to go-live.
• Set up, configure, and test each account to capture the restaurant's unique voice, menu, hours, and policies.
• Chat warmly and clearly with restaurant owners and staff via email, phone, and text to ensure they feel supported.

HKR.TEAM is a start-up dedicated to simplifying global HR. They have a transparent, tech-savvy culture with a young, meritocratic team that values ownership and getting things done.

• Conduct background checks and research using relevant databases and resources.
• Process and fulfill client orders accurately while preparing screening reports.
• Communicate professionally with clients and provide updates as needed.

SnappyCX is a customer experience and back-office services company that supports US clients with background screening and order fulfillment. It operates with a remote team and values professionalism, attention to detail, and independent problem-solving.

• Serve as a primary point of contact for employee IT issues, resolving them with clear communication and a high bar for quality.
• Handle routine SaaS administration across Okta, Google Workspace, Slack, Notion, and Zoom, and manage access requests.
• Support our Mac fleet, assist with provisioning, asset tracking, onboarding, offboarding, and build IT documentation and automations.

Monarch is a powerful, all-in-one personal finance platform designed to simplify financial complexity. Since launching in 2021, we've become the top-recommended personal finance app, and our fully remote team of do-ers is hyper-focused on building a product people love.

• Manage the complete technical setup and implementation of new gyms and fitness studios across the SMB and LATAM segments.
• Configure platform modules and integrations, coordinate data migrations, and ensure implementations are delivered within SLAs.
• Monitor onboarding KPIs, maintain documentation, and collaborate with internal teams to improve the onboarding experience.

Jobgether is an AI-powered recruitment platform that connects job seekers with opportunities through an automated matching process. The company fosters a collaborative, inclusive, and purpose-driven culture focused on innovation, personal growth, and employee wellbeing.

• Provide first-line technical support for Windows systems, peripherals, and Microsoft Office applications.
• Log, track, and resolve support tickets while escalating issues to higher-level teams as needed.
• Deliver excellent customer service by guiding users through solutions and following established procedures.

Peraton is a next-generation national security company that delivers mission-critical technology and IT solutions to protect the nation and allies. It supports every branch of the U.S. armed forces and essential government agencies as a large, trusted mission capability integrator.

• Provide remote technical support to resolve complex hardware, software, and network issues for a diverse user base.
• Manage and prioritize support tickets, configure user accounts and devices, and ensure service-level agreements are met.
• Coordinate with internal teams, external resources, and vendors to maintain system availability and support IT projects.

Jobgether is an AI-powered hiring platform that matches candidates with opportunities. The platform fosters an inclusive, people-focused culture and emphasizes remote work.

• Be the first point of contact for IT support across the company, resolving hardware, software, and access issues for a global, remote-first team.
• Manage accounts, access, and permissions across core systems like Google Workspace and identity management, and oversee IT inventory and suppliers.
• Use AI and automation to streamline support, document solutions, and partner with Security on compliance activities.

Masabi builds fare collection platforms that allow riders to buy and present tickets for public transport via mobile, ticket machines, or bank cards. Its Justride platform is used in over 250 locations globally, and the company has a global, remote-first, collaborative culture.