Source Job

$60,000–$65,000/yr
US

  • Assist in running day-to-day technology operations for clients, focusing on onboarding and offboarding via email, Slack, and virtual meetings.
  • Support and implement processes for onboarding, offboarding, and tech procurement for 50 to 60 clients.
  • Respond to IT operations support tickets, document client requests, and co-facilitate client data security training.

Customer Service Operations IT Support Communication Process Improvement

20 jobs similar to IT Operations Associate

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$60,000–$90,000/yr
Canada Unlimited PTO

  • Act as the main point of contact for all Cardata employees, resolving help desk inquiries, requests, and problems.
  • Manage day-to-day IT operations, including systems monitoring, access control, hardware procurement, and vendor relationships.
  • Oversee IT security and SOC 2 compliance, and implement automations to drive efficiencies.

Cardata provides intelligent, automated software and services for vehicle reimbursement, helping companies manage vehicle programs. They are a small, driven team offering challenge, growth, and real impact across North America.

US Unlimited PTO

  • Own and continuously improve Osano's internal IT operations, including endpoint management, identity and access, and corporate infrastructure.
  • Deliver a near-term IT roadmap aligned with company growth, identifying gaps and prioritizing improvements.
  • Serve as the internal technical lead for SOC 2 IT audit evidence and controls, implementing security policies and compliance standards.

Osano is a data privacy platform that helps organizations comply with regulations like GDPR and CCPA through consent management and vendor risk monitoring. Backed by top-tier investors including Baird Capital and Jump Capital, the company is scaling fast and has been recognized as a Great Place to Work for four straight years with 97% employee satisfaction.

Global Unlimited PTO

  • Deliver prompt, high-quality IT support across productivity tools, operating systems, and identity management.
  • Communicate clearly with customers and collaborate with Engineering to improve automation workflows.
  • Participate in shift rotations as part of a 24/7/365 support operation.

Fixify is building an AI-native IT automation platform that combines technology with a human touch. The company is a remote-first, fast-moving environment where quality and collaboration matter.

US

  • Own day-to-day IT operations, including support, onboarding/offboarding, and device lifecycle management across a fleet of Macs and Windows machines.
  • Administer Okta, Google Workspace, Slack, and a broad SaaS stack while building automations to eliminate repetitive IT toil.
  • Support SOC 2 and HITRUST controls, maintain IT documentation, and help scale IT processes as the company grows from 350 to 800+ employees.

Nourish is the largest dietitian-led metabolic health clinic, using an AI-native digital platform to deliver insurance-covered care across all 50 states. Founded four years ago, the company has completed millions of appointments, tripled year-over-year, and raised a $100M Series C, partnering with health plans covering 200M+ Americans.

US Unlimited PTO

  • Own and continuously improve internal IT operations, including endpoint management, identity and access management, and SaaS administration.
  • Develop and execute an IT roadmap aligned with organizational growth, manage budgets, and lead SOC 2 compliance efforts.
  • Build automations, enforce AI governance policies, and deliver security training to support a distributed workforce.

The company is a growing, fully remote organization focused on privacy and technology. It values operational efficiency, security, and employee productivity.

$115,000–$145,000/yr
US

  • Own IT and cybersecurity for a fully remote workforce, including systems, SaaS, and hardware.
  • Lead security program with SOC 2 readiness, incident response, and risk assessments.
  • Manage IT support, identity and access, and build scalable processes for a growing company.

Frontline developed the first fully integrated wildfire defense system to stop ember-driven ignition. The company is a mission-driven, rapidly growing team focused on wildfire safety and climate tech.

Europe

  • Provide first-line IT support through Jira and Slack, resolving requests within SLA.
  • Troubleshoot Windows and macOS devices, including MDM enrollment and software issues.
  • Manage user lifecycle, access requests, and SSO issues across Google Workspace and JumpCloud.

Finom is a European tech startup headquartered in Amsterdam building an all-in-one financial B2B platform for entrepreneurs. With over $300 million in funding, we maintain a start-up spirit focused on innovation, employee empowerment, and real impact.

Global

  • Manage user access and IT equipment requests through the IT Service Desk, including onboarding and offboarding processes.
  • Provide first-line technical support via Slack and maintain internal IT documentation, FAQs, and troubleshooting guides.
  • Track SaaS expenses, conduct software and asset inventories, and support the IT & Security Administrator as needed.

The hiring company is a technology-driven organization with a fully remote team. It values autonomy, collaboration, and minimal bureaucracy, offering a supportive and dynamic work environment.

US

  • Provide client services and support for billing, accounts, schedules, and contracts.
  • Manage administrative operations including calendars, inboxes, user accounts, and technology support.
  • Track payments, renewals, and operational issues while maintaining accurate records and reporting.

The hiring partner is a company seeking an Operations & Client Services Coordinator for remote support. The culture values reliability, discretion, and independent problem-solving.

India Unlimited PTO

  • Guide customers from contract signature through setup, go-live, and their first audit milestone.
  • Help customers connect tools, activate controls, and align Sprinto to the frameworks they need.
  • Lead progress conversations, surface risks, and take ownership when things get stuck.

Sprinto is an Autonomous Trust Platform that centralizes trust requirements across security frameworks, vendors, and customers using AI-driven automation. Founded in 2020 and backed by top investors, Sprinto serves over 4,000 organizations across 75 countries with a remote-first, ownership-driven culture.

US

  • Triage and resolve employee support requests across SaaS tools like Google Workspace, Slack, and Zoom.
  • Manage user onboarding/offboarding, access reviews, and device lifecycles with a focus on security.
  • Improve workflows and create documentation to help employees solve common technical issues independently.

Heartbeat Health is a virtual-first cardiovascular care company combining telemedicine, diagnostics, and AI-powered insights to improve heart care. It is a remote-first, mission-driven team where employees value autonomy, diversity, and mutual support.

Global

  • Manage day-to-day IT operations, user support, and endpoint administration across cloud platforms.
  • Support cybersecurity initiatives including vulnerability research, device hardening, and incident response.
  • Maintain reliable systems through monitoring, documentation, and automation scripting.

A distributed technology team delivering reliable IT operations and strengthening cybersecurity for organizations handling sensitive data. The culture values autonomy, continuous learning, and practical problem-solving in a fully remote, async-first environment.

  • Support a remote, distributed team by resolving tickets and troubleshooting hardware and app issues.
  • Tune our AI-powered ticketing system to automate self-service and reduce ticket volume.
  • Partner with teams to solve root causes and manage Okta, Google Workspace, and MDM.

Hightouch is an agentic marketing platform that helps brands turn customer data into action via a composable CDP. Founded in 2019 in San Francisco, we're a fast-moving, impact-driven team that values humility and kindness.

US

  • Own the end-to-end provider onboarding experience, from first day through first weeks seeing patients.
  • Lead orientation and training sessions on clinical systems and workflows, including EHR, scheduling, and provider portal.
  • Identify bottlenecks and drive process improvements to scale onboarding, partnering cross-functionally.

Handspring is a virtual mental health clinic for children, teens, and young adults, working to rebuild the mental healthcare system from the ground up. It is an early-stage, mission-driven organization building a diverse team dedicated to making quality mental healthcare accessible to all young people and their families.

$55,000–$70,000/yr
US

  • Participate in client onboarding sessions and shape onboarding materials.
  • Conduct periodic outreach and guide clients through their security posture.
  • Serve as the dedicated case manager for identity theft incidents and resolve them end-to-end.

BlackCloak provides a Client Security Operations Center (CSOC) that protects members around the clock. The company operates in the cybersecurity space and values client success, collaboration, and ongoing learning, with a remote-first culture.

EMEA

  • Prepare, configure, and deploy laptops and other IT equipment for new employees.
  • Manage employee accounts, user settings, and access permissions across company systems.
  • Provide first-level technical support and troubleshoot hardware, software, and connectivity issues.

Pragmatike provides IT operations and support services to organizations. The company operates fully remotely with a distributed team across the EMEA region.

$85,000–$100,000/yr
US

  • Serve as the primary day-to-day contact for clinic and health system customers after go-live, driving enrollment, adoption, and satisfaction.
  • Build repeatable onboarding processes, documentation, and a customer knowledge base to move from firefighting to proactive success.
  • Track account health, run satisfaction surveys, and route technical issues to Engineering and IT for permanent fixes.

RhythmScience is revolutionizing virtual cardiac care by developing advanced remote monitoring solutions for hypertension, heart failure, and rhythm management. The company fosters an inclusive, collaborative culture and is committed to improving patient outcomes through cutting-edge healthcare technology.

$45,576–$86,724/yr
Global 5w PTO

  • Own internal IT at Nabu Casa, ensuring secure and reliable computers, accounts, and tools for a fully remote team.
  • Manage identity and access, automate provisioning with Ansible, and maintain Linux server landscapes.
  • Define security baselines, respond to incidents, and document systems for self-service.

Nabu Casa is the organization behind Home Assistant, the world's largest free and open-source smart home platform used by over two million households. It is a profitable, fully remote company with no external investors, driven by a worldwide community of open-source developers.

Global

  • Provide administrative support to Customer Success and Sales Operations teams in a healthcare technology company.
  • Manage scheduling, reports, CRM records, and internal follow-ups.
  • Work remotely with a set schedule of 40 hours per week, Monday-Friday.

20four7VA is a virtual assistant staffing company that connects independent contractors with clients across developed markets. They provide ongoing support, training, and a vibrant community for their contractors.

Germany 6w PTO

  • Own end-to-end IT operations projects, defining success, milestones, and stakeholder alignment across the company.
  • Serve as the escalation point for complex endpoint, identity, SaaS, and security issues, fixing root causes.
  • Automate manual processes, design scalable onboarding/offboarding flows, and keep networks and infrastructure secure.

voize builds AI companions that automate digital workflows for frontline workers, giving them more time to care for people. Backed by a $50M Series A and trusted by 2,000+ facilities with over 200,000 users, the company is a fast-growing startup with an open, collaborative culture.