IT Operations Engineer

About the Role:

• Report into the Head of IT and partner with Engineering, People Team, and other cross-functional teams.
• Be the second person on the IT team, owning IT operations across the device fleet, identity stack, and SaaS ecosystem.
• Take ownership of a strong existing foundation and scale it as the company grows from 350 to 800+ employees.

Key Responsibilities:

• Be the primary owner of IT support: triage, resolve, and close the loop quickly, then eliminate repeat requests through automation or process improvements.
• Manage the full employee and contractor lifecycle, including onboarding/offboarding, device procurement, and MDM enrollment in Iru (Mac) and Intune (Windows).
• Administer Okta, Google Workspace, Slack, and a broad SaaS stack, keeping identity data clean in partnership with People Ops.

What We're Looking For:

• 3–6 years of IT operations or systems administration experience, including time as one of the first IT hires at a high-growth startup.
• Hands-on Okta administration in production, plus experience with at least one MDM platform like Iru/Kandji, Jamf, or Intune.
• A default to automation, comfort carrying a high-volume support queue, and the ability to communicate clearly across technical and non-technical audiences.