Senior Manager, Customer Success Operations

Eve

Remote regions

US

Benefits

Unlimited PTO

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Why This Role:

  • You’ll build the data, process, and tooling layer for Eve’s Customer Success organization.
  • We have 900+ accounts, a growing renewal book, and a CS team that’s scaling fast.
  • This is not a reporting role.

What You'll Accomplish:

  • Own CS analytics end-to-end: health scoring methodology, renewal forecasting, portfolio segmentation, and the dashboards that leadership and Finance rely on for decision-making
  • Design and operationalize playbooks that drive customer outcomes: onboarding workflows, risk intervention sequences, expansion motions, renewal execution
  • Partner with GTM Systems on shared infrastructure across the revenue stack

What We Are Looking For:

  • 5-8+ years in CS Operations, Revenue Operations, or Business Operations at a B2B SaaS company, with at least 2 years focused on Customer Success
  • Strong SQL skills and comfort working directly with data warehouses
  • Track record of designing processes that CSMs actually follow

Eve

Eve is redefining what’s possible in legal technology with AI-driven solutions that elevate how law firms operate, serve clients, and grow. They have raised over $160M from world-class partners including Spark Capital, Andreessen Horowitz(A16z), Menlo Ventures, and Lightspeed and are growing fast.

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