Senior Manager, Customer Success Operations

Why This Role:

• You’ll build the data, process, and tooling layer for Eve’s Customer Success organization.
• We have 900+ accounts, a growing renewal book, and a CS team that’s scaling fast.
• This is not a reporting role.

What You'll Accomplish:

• Own CS analytics end-to-end: health scoring methodology, renewal forecasting, portfolio segmentation, and the dashboards that leadership and Finance rely on for decision-making
• Design and operationalize playbooks that drive customer outcomes: onboarding workflows, risk intervention sequences, expansion motions, renewal execution
• Partner with GTM Systems on shared infrastructure across the revenue stack

What We Are Looking For:

• 5-8+ years in CS Operations, Revenue Operations, or Business Operations at a B2B SaaS company, with at least 2 years focused on Customer Success
• Strong SQL skills and comfort working directly with data warehouses
• Track record of designing processes that CSMs actually follow