Build the data, process, and tooling layer for Eve’s Customer Success organization.
Design systems: building the health score methodology that predicts churn, operationalizing playbooks, and standing up renewal forecasting that leadership and Finance trust.
Deliver capacity planning, territory design, and comp modeling that keeps pace with a growing team and portfolio.
Serving as the primary operations business partner for the global Customer Support team.
Leading a lean team of Customer Support Operations experts that own strategic initiatives.
Identifying and implementing operational improvements to enable the Customer Support team to achieve targets.
Clio is the global leader in legal AI technology, empowering legal professionals and law firms of every size to work smarter, faster, and more securely. They are an award-winning team recognized as one of Canada’s Best Managed Companies with over 600 employees.
Lead operational initiatives to enhance customer lifecycle management.
Develop dashboards and reporting frameworks for insights on customer health.
Define operational requirements and implement solutions across platforms.
Jobgether is a platform that connects job seekers with employers through an AI-powered matching process. They focus on ensuring applications are reviewed quickly, objectively, and fairly and aim to identify top-fitting candidates for companies.
Manage a high volume of customers using one-to-many communication strategies.
Monitor churn risk through behavioral signals and health scores; deploy automated renewal readiness campaigns.
Identify product-qualified leads and usage-based expansion opportunities, triggering in-app messages and emails.
Optro is a leading audit, risk, ESG, and InfoSec platform used by over 50% of the Fortune 500. They are known for their award-winning technology and customer satisfaction, and have been recognized as one of the fastest-growing tech companies in North America for seven years running.
Own GRR, NRR, and CSAT as primary KPIs, along with ARR expansion.
Build and refine scalable CS playbooks: onboarding, QBRs, health scoring, renewal, and expansion motions.
Partner with Product to strengthen the feedback loop between customer needs and product roadmap.
Nabla is committed to bringing back joy to the practice of medicine. Together with a community of clinician innovators, they’ve harnessed machine learning to develop the leading AI assistant that’s restoring the human connection at the heart of healthcare. Today, over 85,000 clinicians across 130+ healthcare organizations trust Nabla.
Own and grow a portfolio of 25 or more mid market enterprise customers, guiding them from go live through long-term value realization
Serve as a trusted advisor to executive sponsors, aligning AI-driven solutions to strategic business outcomes
Drive adoption, engagement, and expansion of the Moveworks AI Assistant across ServiceNow workflows
Moveworks, now part of ServiceNow, is redefining how work gets done. Together, they combine Moveworks’ industry-leading AI Assistant with ServiceNow’s world-class workflow platform to deliver instant, intelligent support across IT, HR, Finance, and beyond.
Identify and analyze breakdowns across onboarding, customer success, and support workflows.
Diagnose root causes of operational friction and translate them into clear, prioritized problem statements.
Partner with post-sale leadership to align on business definitions of success, service levels, and operating priorities.
Wrapbook is a smart, intuitive platform that makes production payroll and accounting easier, faster, and more secure. They provide a unified payroll platform that seamlessly connects your entire team—production, accounting, cast, and crew—all in one place.
Lead and develop a high-performing CSM team, managing and mentoring Customer Success Managers across strategic Enterprise accounts.
Build scalable CS programs, processes, and playbooks for onboarding, adoption, renewal, expansion, and risk mitigation.
Serve as a senior voice of the customer across Product, Engineering, Design, Marketing, and Support, translating insights into opportunities.
Descript is building a simple, intuitive, fully-powered editing tool for video and audio — an editing tool built for the age of AI. They are a team of 150 with backing from investors like OpenAI and Andreessen Horowitz; they are building a team rich in diverse backgrounds, experiences, and opinions.
Design, implement, and continuously refine the Customer Success operating system across all INNERGY products.
Partner with Sales and Account Management to drive renewals, cross-sell, and upsell strategies.
INNERGY is transforming the woodworking industry with cloud-based ERP software designed for custom manufacturers. The company has a globally distributed team of 200 plus professionals and values collaboration, creativity, and ownership.
Establish clear, tiered support models aligned to customer complexity and value
Implement operational rigor across SLAs, escalation pathways, QA, and performance management
Build structured feedback loops between Support, Product, and Engineering that reduce systemic friction
Vanilla is an AI-powered estate advisory platform, built by advisors, planners, and attorneys that unifies scenario modeling, client visualization, and document creation into one seamless, digital experience. They are a team distributed across the U.S. that brings diverse subject matter expertise across estate planning, wealth management, and scaling SaaS startups.
Own a portfolio of strategic accounts and deliver measurable outcomes that drive customer ROI.
Build trusted relationships with key stakeholders including Executives, program administrators, HR leaders, and finance partners.
Drive renewals for accounts within your portfolio and lead renewal conversations with customer stakeholders.
Cardata helps businesses manage vehicle reimbursement with automated solutions. The company is a small but mighty team transforming vehicle programs to provide comprehensive software and services.
Improve the customer journey — onboarding, QBRs, renewal workflows, and retention processes.
Run weekly 1-on-1s with CSMs to level up their skills, navigate stuck accounts, and drive performance against targets.
Own the NRR and gross retention strategy; identify churn risks and build frameworks for the team to mitigate them.
Clipbook is a fast-growing startup. They have a smart, hard-working, and resourceful team with a rapidly growing company with commercial rigor at its core.
Own and manage a portfolio of high-value enterprise accounts, identifying and executing opportunities to increase ARR.
Build relationships to become a strategic advisor to customers, ensuring they achieve key business outcomes using solutions.
Track, measure, and report NRR, ARR, growth, and customer adoption trends.
Appfire is a remote-first company that creates software empowering teams to break silos and collaborate seamlessly. With over 850 employees across 28 countries, they foster an environment where everyone is respected and invested in for professional and personal growth.
Designing, operating, and scaling the company’s revenue growth engine across Sales and Customer Success.
Owning the systems, processes, pipeline reporting, and governance that drive new bookings, customer adoption, expansion.
Implementing, maintaining, and managing processes and systems that align and enable the company’s strategic objectives.
Parachute Health is transforming post-acute care through the leading digital ordering platform for medical equipment and supplies. They replace the outdated, error-prone paper and fax process with a system that’s 10 times faster. They are connecting a vast network of Home Medical Equipment (HME) providers, clinicians, and payors across all 50 states.
Ensure sellers have clear territories, clean data, effective processes, and actionable insights to hit revenue targets.
Champion AI adoption across RevOps to eliminate manual work and improve decision quality.
Define NRR, GRR, and logo retention metrics with clear, documented calculation methodologies.
Madison Logic helps marketers align every decision-maker, in every buying group, at every stage of the journey using data-driven insights and strategic expertise. They have a global presence with offices in India, Singapore, the UK, and the US and are committed to a culture where every person feels confident navigating their unique path and inspired to grow every step of the way.
Partner with cross-functional teams on GTM strategy and build a world-class revenue operations function.
Manage revenue operations for the entire customer journey, including reporting and analytics for pre- and post-sales.
Lead initiatives to drive revenue growth and retention tied to OKRs and KPIs.
Sparrow is a high-tech, high-touch employee leave management solution that simplifies leave for companies and employees. They are headquartered in San Francisco with remote employees across the country and have a diverse, hardworking, collaborative, and supportive team.
Attend and participate in forecast meetings and pipeline reviews.
Analyze customer licensing, products, and usage for revenue opportunities.
Develop dashboard requirements to provide visibility to pipeline and transactions.
ServiceNow, founded in 2004, provides AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Their intelligent cloud-based platform connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work.
Own the health, retention (90%+), and expansion (10-15%) of our mid-market customer portfolio.
Build the scaled success motion from scratch—develop playbooks, automated campaigns, and engagement frameworks that can grow with the business.
Monitor account health and usage patterns to identify risks and expansion opportunities, then execute targeted interventions to drive outcomes.
Runway is building AI to simulate the world through merging art and science; they believe that world models are at the frontier of progress in artificial intelligence. Their team consists of creative, open minded, caring and ambitious people who are determined to change the world.
Own customer outcomes and ensure each customer receives value from our solutions throughout their lifecycle.
Articulate the value of the company to the customer through measurable ROI.
Negotiate long-term renewals and secure revenue uplift.
Jobgether uses an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Their system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company.
Govern and advise business-level operational support across pipeline generation, progression, and conversion.
Influence global demand generation reporting, pipeline attribution integrity, and follow-up governance.
Serve as a strategic advisor on customer journey design, ensuring alignment with customer movement from awareness to opportunity.
ServiceNow, founded in 2004, is a global market leader providing AI-enhanced technology. They empower organizations to find smarter ways to work with their intelligent cloud-based platform; they have over 8,100 customers, including 85% of the Fortune 500®.