Senior Manager, Global Business Acceleration (GBA) Operations

What you get to do in this role:

• Govern and advise business-level operational support across pipeline generation, pipeline progression, and conversion performance
• Influence and oversee global demand generation reporting, pipeline attribution integrity, and follow-up governance across BDRs, Customer Acceleration Associates, and autonomous AI engagement motions
• Guide business readiness for CRM migration, including process harmonization, reporting continuity, data integrity standards, and change management across global teams

Qualifications:

• 10+ years in Sales Operations, Revenue Operations, Strategy, or GTM Operations within a high-growth SaaS environment
• Experience guiding or playing a senior role in CRM implementation or migration initiatives (process redesign, reporting transformation, data governance, stakeholder alignment)
• Demonstrated ability to operate at Director-level scope, influencing cross-functional leaders globally

Additional Information:

• We approach our distributed world of work with flexibility and trust
• Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location
• Equal Opportunity Employer