Head of Supply, Operations

Process Architecture & Lead Management:

• Design and manage the end-to-end sales funnel for seller acquisition.
• Implement tools and workflows to target highest-value sellers and product categories.
• Audit and optimize the seller onboarding journey to reduce friction.

Performance Reporting & Analytics:

• Build dashboards tracking seller acquisition costs, conversion rates, and Time to First Listing.
• Provide supply-side growth forecasts based on pipeline velocity and historical data.
• Monitor listing health including volume, product quality, and pricing.

Sales Incentives & Compensation:

• Create and manage sales incentive programs (SIPs) that align rep behavior with goals.
• Establish fair, data-backed quotas and design short-term contests for seasonal peaks.
• Ensure comp plans motivate without creating perverse incentives.

Tech Stack & Enablement:

• Own CRM administration, ensuring data hygiene and automation to save rep time.
• Equip the team with playbooks, scripts, and competitive intelligence for seller conversion.
• Leverage AI-powered tools and predictive analytics for forecasting and pipeline health.