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Customer Support Operations:
- Chat, email, phone performance across a globally distributed team
- Identifying where LLMs and agents can replace manual workflows
- Partnering with engineering to design, spec, and build the infrastructure that makes support scale
KPIs & Quality:
- Response time, resolution, CSAT, escalation logic
- Documentation, process design, versioning
- Specs and requirements for support-facing systems, partnered with engineering
AI Automation:
- Agents, LLM-driven ticket routing, response drafting
- Hiring, onboarding, coaching, escalations
LumiMeds
LumiMeds is a fast-growing U.S.-based telehealth startup focused on weight management and long-term metabolic health, building the next generation of e-commerce and clinical infrastructure from the ground up. They are a remote-first, globally distributed team that values clarity, accountability, and people who take initiative.