Own and execute the Customer Support strategy aligned with business growth and customer expectations.
Lead the design and rollout of AI-powered and automation-first support workflows.
Define and own KPIs, scorecards, and dashboards to improve customer satisfaction and performance.
iRESTORE provides innovative solutions in the wellness and beauty space, aiming to restore confidence by offering safe and effective health and beauty improvement solutions. They foster a culture built around forward-thinking, problem-solving, open communication, continuous learning, and ownership.
Own the performance of a global Customer Support organization (~50 people including BPO) serving tens of thousands of customers
Define and execute an AI-first support strategy, embedding AI deeply into workflows to improve both customer experience and efficiency
Build and lead a high-performing, globally distributed team, setting a high bar for execution, accountability, and continuous improvement
Brightwheel is the largest, fastest growing, and most loved platform in early education. They are trusted by millions of educators and families every day. Their team is passionate, talented, and customer-focused, embodying their Leadership Principles in their work and culture.
Define and implement a company-wide support strategy and vision.
Standardize and operationalize support workflows across teams.
Establish strong partnerships with Engineering and Product to improve issue resolution.
Radicle Health is a collection of human services software products designed to foster collaboration and innovation, helping organizations better serve their communities. They believe technology plays a crucial role in the success of the human services sector.
PushPress is an AI-powered gym management platform built for boutique fitness, transforming how boutique fitness owners operate and how the entire $100B global fitness industry connects, transacts, and grows. They are a global team of builders, operators, and fitness fanatics on a mission to level the playing field for independent fitness entrepreneurs.
Assist Support leaders with research, documentation, and preparation for meetings, initiatives, and reviews
Support backlog grooming, initiative tracking, and follow-ups for cross-functional projects
Help document processes, workflows, and improvement opportunities across the support organization
Nextech is a leader in specialty healthcare technology solutions. They are committed to hiring and retaining talent, which is why they invest in their employees through competitive pay, a generous bonus structure, great healthcare, and a comprehensive wellness program.
Full P&L ownership of scheduling operations and call center functions.
Drive transformative cost reduction across the full operational cost structure.
Design and evolve the Operations organization, deploying AI and automation.
Scan.com is a digital health company making diagnostics accessible, fast, and transparent. Their technology speeds up diagnoses for timely treatments, improving healthcare outcomes for hundreds of patients each day. They've raised over $100m in VC funding, reached profitability, and have a growth trajectory of over 100% YoY.
Own lifecycle operations & systems, leading end-to-end execution and optimization of lifecycle journeys.
Build an AI-native lifecycle engine, identifying and implementing opportunities for AI-driven personalization and automation.
Drive intake, prioritization, and operational excellence, managing intake across stakeholders and ensuring clear timelines and delivery.
Maven is the world's largest virtual clinic for women and families, dedicated to making healthcare work for everyone. With over 2,000 employers and health plans trusting their platform, Maven is recognized for innovation and leadership as evidenced by multiple awards.
Drive Internal Automation & Efficiency: Work directly with teams to surface opportunities and deploy solutions, evaluating AI tools.
Build Reporting & Analytics Infrastructure: Own key metrics, deliver weekly reports, run analyses, and surface risks.
QA New Product Features: Test features, catch issues early, and close the feedback loop with product and engineering.
Ascertain is building AI agents to automate administrative work for care teams, saving hundreds of staff hours weekly. They are backed by Northwell Health and Deerfield Management and aim to restore time, trust, and focus to healthcare professionals.
Own support performance across service level and customer satisfaction.
Partner with Product and Operations to reduce contact drivers.
Lead, coach, and develop Team Leads, Tier 2, QA, and frontline teams.
Muvr is building the future of on-demand logistics and moving services. Their platform connects customers with trusted drivers and crews to deliver large items quickly and reliably.
Keep operations running accurately; own and execute back-end processing tasks.
Look for ways to improve and propose solutions to reduce friction.
Document and communicate clearly, producing clean, clear operational artifacts.
Tem is rebuilding the energy transaction, making it transparent and fair. They aim to put power back in the hands of customers and address access to low-cost electricity. With a $75 million Series B funding, Tem is scaling internationally with AI-driven infrastructure.
Own communication in the Customer Success inbound queue (email/slack/Jira), acting as the primary point of contact for non-technical customer inquiries.
Leverage AI-powered tools to enhance daily productivity, rapidly synthesizing customer context and accelerating the resolution of complex inquiries.
Triage incoming requests to distinguish between support issues, strategic adoption blockers, and commercial opportunities.
Instructure aims to amplify people's power to grow and succeed by creating intuitive products that simplify learning and personal development, facilitate meaningful relationships, and inspire them to go further in their education and careers. They give smart, creative, passionate people opportunities to create awesome.
Master AI agents, automations, integrations, and analytics
Own onboarding, adoption, and expansion lifecycle
Configure AI agents across voice, chat, and messaging
The client is a fast-growing company in the AI-powered business communication space, helping organizations replace manual workflows with intelligent AI agents across voice, chat, and messaging. They partner with enterprise staffing and workforce organizations, embedding AI agents directly into ATS and CRM systems to drive automation, efficiency, and scale.
Lead and develop a team of Technical Support Specialists, setting clear goals and expectations.
Spend a minimum of 2 hours per week in customer-facing queues to stay connected to the customer experience.
Own AI or automation initiatives, using Zapier’s products to reduce ticket volume and improve workflows.
Zapier is a company that builds and uses automation tools to make work more efficient, creative, and human. They are an all-remote company and value diversity and inclusivity.
You will coach your team, ensuring they have the tools and a clear direction.
You are the primary decision-maker, spotting problems before they become a crisis, and fixing them.
You connect big-picture goals with the actual work, ensuring consistency and continuous improvement.
Eneba is building an open, safe, and sustainable marketplace for gamers. Their marketplace supports close to 20m+ active users and provides trust and safety.
Build, test, and deploy AI‑powered workflows that improve speed, quality, and consistency across commercial, marketing, and operational teams
Own Salesforce hygiene, reporting, and pipeline visibility to support high‑value payer and provider deals
Prepare Board materials, leadership updates, and quarterly business reviews — pulling data, building slides, and synthesizing insights
Clarify is an AI‑first healthcare technology company undergoing an exciting commercial transformation. They value a happy, diverse, and impact-driven team to transform healthcare through higher-value care.
Lead the AI & Automation transformation, owning the strategic roadmap.
Manage and develop the Ops Excellence team, including a manager and three direct reports.
Drive measurable improvements in throughput, yield, and cycle time.
HopSkipDrive is a technology company that solves complex transportation challenges where there is a heightened need for safety, equity, and care. Founded by three moms, they have facilitated more than five million rides across over 17 states and continues to expand rapidly.
Manage the administration and optimization of Customer Success platforms.
Leverage AI and automation tools to enhance account insights, risk detection, and customer communications.
Execute and standardize core customer lifecycle processes, including onboarding, success planning, Quarterly Business Reviews, renewals, and expansion.
IDC is a global provider of trusted technology intelligence. They equip business and technology leaders with the evidence they need to make confident decisions, informing strategy, investment, and innovation across industries and regions with over 1,000 analysts worldwide.
Serve as primary owner and administrator of core Customer Operations platforms.
Build and maintain dashboards and reporting that provide visibility.
Design scalable workflows supporting Support, Customer Success, and Partner Operations.
Automatiq is the leading all-in-one software platform in the live event ticketing world, serving resellers of all sizes. They are data-driven and customer-obsessed as they work to solve interesting and complicated challenges in a fast-growing global market and are relentless in maximizing our team’s career goals.
Own and prioritize the technology and agentic AI roadmap across multiple teams.
Build and ship AI agents that automate high-volume internal workflows.
Identify workflows where ops teams depend on engineering and build self-service tooling.
Automatiq is the leading all-in-one software platform in the live event ticketing world, serving resellers of all sizes. We are data-driven and customer-obsessed as we work to solve interesting and complicated challenges in a fast-growing global market.