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What You'll Do:
- Own communication in the Customer Success inbound queue for non-technical customer inquiries.
- Leverage AI tools to synthesize customer context and accelerate resolution of inquiries.
- Triage requests to distinguish support issues, adoption blockers, and commercial opportunities.
What You Need:
- College degree (Bachelor or equivalent).
- Demonstrated ability to use AI and automation tools.
- Exceptional communication skills with a focus on empathy and clarity.
Benefits:
- Competitive compensation and full-time employee ownership program.
- Generous time off, wellness programs, and mental health support.
- A culture rooted in inclusivity, support, and meaningful connection.
Instructure
Instructure aims to amplify people's power to grow and succeed by creating intuitive products that simplify learning and personal development, facilitate meaningful relationships, and inspire them to go further in their education and careers. They give smart, creative, passionate people opportunities to create awesome.