New User Engagement Specialist

About the Role:

• Play a critical role in providing high-quality initial contact with users to ensure seamless service experience.
• Partner with Engineering, Program, and Product teams to keep platform and dashboards intuitive and mission-aligned.

What Success Looks Like:

• 30 days: onboard and shadow user interviews to establish baseline of legacy operations.
• 60 days: take ownership of user documentation and maintain OT data visualization dashboards.
• 90 days: foster community engagement and deliver report on quantifiable cost savings.

What You’ll Do:

• Conduct workflow training sessions to accelerate feature adoption.
• Audit workflows to identify friction points and provide targeted solutions.
• Curate user documentation and FAQs for self-service and zero-touch resolutions.

What You Bring:

• At least 4 years of experience in User/Customer Success or IT Enablement roles.
• Exceptional writing and communication skills; proficiency in data visualization platforms.
• Ability to obtain Secret Clearance and U.S. Citizenship.