Develop deep product fluency and serve as the internal expert on how the platform behaves in real-world customer use cases.
Own structured issue triage by creating clear bug reports and routing them with priority and context to the engineering team.
Support customer delivery through implementation tasks, workflow guidance, training preparation, and lightweight troubleshooting.
FutureFit AI helps people find better jobs faster and cheaper using an AI-powered platform, with a focus on those facing barriers to opportunity. The company has 30-50 employees across the US and Canada, operating with a high-velocity, high-trust culture that values humility, audacity, and impact.
Deliver engaging, high-quality professional development sessions tailored to educators, administrators, and support staff.
Partner with district points of contact to schedule training aligned to implementation milestones and ensure alignment with district goals.
Track and report training participation, completion, and engagement data to inform account strategy and renewal efforts.
Really Great Reading is a leader in literacy instruction, providing research-based tools and programs that help students achieve reading success. With nearly two decades of leadership, the company has a collaborative culture and a diverse team dedicated to improving literacy scores nationwide.
Deliver live training sessions across 5 product lines for new and existing customers, ensuring learners achieve competence and confidence.
Design and iterate on interactive training collateral like e-learning and on-demand video, leveraging AI tools to accelerate content creation.
Collaborate cross-functionally to gather customer feedback and influence product roadmap, while managing training metrics to drive product adoption.
ApartmentIQ builds AI and data SaaS products for the PropTech industry, covering 40M units with daily property and market intelligence. We are a profitable, growth-stage company with a fully remote team of 100+ across the U.S., operating on a strict no a**holes policy and a culture of high performance.
Provide customer support through Slack, email, and virtual meetings with a solutions-focused approach.
Manage and maintain the Nurture Library to ensure resources are organized and up-to-date.
Monitor performance data to deliver insights and recommend process improvements.
Nurture, a Pushpay company, is a pastoral care platform helping churches shepherd their people through technology. Pushpay has 550 teammates supporting over 10,000 customers and has processed over $15 billion in charitable giving, growing rapidly.
Lead CX Readiness & Enablement to accelerate new hire ramp and reduce escalation rates.
Oversee Data Governance & Automation, standardizing dashboards and deploying AI with governance.
Manage Programs, Tools & Technology, driving a unified CX tech stack and vendor consolidation.
Quest Software is a global technology company providing software solutions for data management, cybersecurity, and IT operations. It is a large organization with a focus on driving operational excellence and customer experience across enterprise teams.
Design, execute, and improve technical enablement programs across Field Engineering, including onboarding and certification tracks.
Maintain a continuous learning roadmap and create enablement assets like labs and playbooks in collaboration with SMEs.
Define and track KPIs such as time-to-proficiency and certification pass rates, using data to iterate on program design.
Neo4j is the graph intelligence platform that transforms data into knowledge for intelligent applications and AI systems. It serves 84 of the Fortune 100 and is backed by over $600M in funding, fostering a culture of inclusiveness and innovation.
Own the structure, quality, and consistency of Precursive's knowledge base for end users and admins.
Deliver live customer training sessions, workshops, and webinars, and train internal teams on product workflows.
Partner with Product and Sales to ensure enablement assets reflect product intent and customer needs.
Precursive is a software platform for professional services teams in B2B software companies, built natively on Salesforce. They operate a small but highly collaborative team that values autonomy, clear ownership, and constructive challenge.
Own the strategy and delivery of training programs that build knowledge and capability for clients and internal teams.
Design engaging learning experiences across cybersecurity, AI, and usability topics, creating original content like decks, guides, and curricula.
Mentor team members across departments to build internal security and training capability and confidence over time.
Personified is a managed IT and cybersecurity services provider for campaigns, non-profits, and mission-aligned organizations. Their mission is to lead technology and security programs for clients, enabling them to focus on mission-critical work, and they are looking for top IT talent as they continue to scale their team.
Serve as a day-to-day support contact for a large portfolio of agencies, delivering guidance through Intercom and other channels.
Proactively engage customers post-launch to reinforce platform best practices, drive adoption, and support successful usage.
Monitor customer performance and usage signals to identify churn risk early and prioritize outreach.
MNTN provides advertising software for brands to reach their audience across Connected TV, web, and mobile. Named one of Ad Age's Best Places To Work in 2025 and one of Fast Company's Most Innovative Companies in 2023, the company has a people-first culture defined by trust, ambition, quality, and compassionate leadership.
Designing and creating high-quality digital training content to drive efficiency and simplification.
Building structured, linked modules that integrate business context and system tasks for scalable learning.
Applying online learning best practices to maximize engagement and retention across global teams.
RWS unlocks global understanding through language and content services, helping organizations be understood across cultures. Their Product & Technology team, with over 500 staff, supports 7500+ end users globally and fosters a culture of partnership, innovation, and progress.
Build and launch a structured GI onboarding program within 90 days using AI to reduce time-to-independent-deployment.
Create a commercial capability playbook that converts investigator proximity into expansion pipeline for TRM's NRR target.
Produce GI-specific training materials at product launch cadence to ensure readiness from day one.
TRM Labs provides AI-powered intelligence solutions to help public and private sector agencies investigate and disrupt crime. It is a Series C company with $220M in total funding, operating as a distributed-first team with hubs across the US, London, and Singapore.
Build and enhance a dashboard used by GSA leadership to track program activity, workload, and performance.
Keep the platform running smoothly by resolving issues, pushing updates, and optimizing performance and security.
Support dashboard users directly, from troubleshooting to training.
FWI provides digital solutions and technical support for government agencies like the GSA. Recognized as a 2024 and 2025 Top Workplace by the Washington Post, they offer a collaborative environment and growth opportunities.
Peraton is a next-generation national security company that drives missions of consequence globally. As the world's leading mission capability integrator and transformative enterprise IT provider, we deliver trusted solutions to protect our nation and allies, supporting every branch of the U.S. armed forces.
Create and refine CX content aligned with Roadie’s voice and style, ensuring clarity, consistency, and strong customer self-service outcomes.
Partner with Product, Marketing, and Legal teams to ensure accurate, up-to-date resources and approvals for external-facing content.
Manage content requests, maintain knowledge bases, and optimize search experience using Salesforce features.
Roadie, a UPS company, is a logistics and delivery platform providing unmatched delivery coverage across 97% of U.S. households. With a network of over 310,000 independent drivers, Roadie offers flexible delivery solutions and a remote-first culture with unlimited PTO.
Support technical writing, report preparation, document formatting, and information transmission for a cybersecurity program.
Assist with MSR materials, dashboards, meeting materials, and deliverable tracking.
Help prepare and maintain templates, spreadsheets, tracking tools, and structured documentation.
Makpar provides comprehensive professional and technical solutions for the Federal government, combining cloud engineering, data management, cybersecurity, and emerging technologies. They are a connected and engaged workforce dedicated to delivering success for their clients.
Design and develop stakeholder-facing analytical applications including interactive Power BI dashboards and custom HTML/CSS/JavaScript visualizations.
Perform exploratory, diagnostic, and predictive analysis across structured and semi-structured datasets to translate business objectives into measurable KPIs.
Communicate findings through data storytelling, narrative-driven briefings, and self-service reporting assets for both technical and non-technical audiences.
ISC2 is a leading nonprofit member organization for cybersecurity professionals, offering globally recognized certifications and advocating for a safe and secure cyber world. The organization values integrity, advocacy, commitment, inclusion, and excellence, fostering a diverse and inclusive work environment for its global workforce.
Design, build, and continuously improve structured onboarding programs for Revenue roles.
Manage the AI role-play content library and track new hire progress to surface trends.
Partner with Revenue leaders to align onboarding with business needs and ensure seamless experiences.
Tekmetric is a cloud-based platform for auto repair shops that simplifies operations and helps shops thrive. It has grown from a single shop's vision to an industry-leading solution, fostering a culture of transparency, integrity, and innovation.
Deliver structured customer training sessions to drive adoption of Keeper's cybersecurity platforms.
Facilitate virtual training sessions, workshops, and webinars while encouraging participant engagement.
Maintain training materials and documentation to support learning outcomes and customer success.
Keeper Security is a fast-growing cybersecurity software company that protects thousands of organizations and millions of people globally. The company is a pioneer in zero-knowledge and zero-trust security, recognized in the Gartner Magic Quadrant for Privileged Access Management.