Position yourself as a subject matter expert on software business growth through technology and implement best practices for customer adoption.
Develop and execute implementation project plans, manage integrations, and handle support requests during onboarding.
Drive collaboration with internal teams and customers to achieve milestones, streamline procedures, and ensure long-term success.
HighLevel is an AI-powered business operating system for agencies, entrepreneurs, and SMBs to build, automate, and scale operations. With over 2,000 team members across 10+ countries, it operates as a global, remote-first organization focused on speed and ownership.
Build scalable onboarding experiences including email sequences, in-app guides, and webinars.
Monitor customer health at scale using adoption signals and engagement data.
Collaborate cross-functionally with Marketing, Product, and High Touch CS.
Solink transforms video security into real-time operational insights by integrating with existing cameras and systems. Trusted by over 30,000 locations across 32+ countries, they are rapidly growing and recognized as one of Ottawa's Best Places to Work.
Lead customer onboarding and implementation engagements that accelerate time-to-value.
Partner with customers for use case discovery and enable them on Pendo products including Analytics, Guides, and NPS.
Manage multiple concurrent custom services engagements while maintaining quality and delivery timelines.
Pendo was founded in 2013 by former product managers to build a simple way to understand and attack what truly drives product success. They are one of the fastest-growing startups, supported by institutions like Battery Ventures, Salesforce Ventures, Spark Capital, and Meritech, with values including Bias to Act, Hone Your Craft, The Team is Pendo, and Maniacal Focus.
Manage a portfolio of customer accounts to ensure effective deployment of Lumen solutions.
Drive proactive communications and handle day-to-day requests using HubSpot.
Identify expansion opportunities and collaborate with Sales on strategy.
Lumen Learning is an EdTech company in higher education that provides courseware solutions to improve student success. We support over 400,000 students and 5,000 faculty at more than 500 colleges, and we are a fast-paced, fully dispersed team committed to diversity and inclusion.
Own a large portfolio of accounts (150+), ensuring strong retention and product adoption at scale.
Deliver value through creative, scalable methods like Loom videos, email playbooks, and group training sessions.
Manage renewal conversations by showcasing usage and outcomes, even with hard-to-reach customers.
Spellbook is the most comprehensive AI copilot for transactional lawyers, working inside Microsoft Word to help legal teams draft, review, and negotiate contracts faster. With over 4,000 users and backed by $80 million in funding, the company focuses on simplifying legal workflows and eliminating drudgery.
Partner with account executives to guide enterprise customers through the evaluation process, ensuring solutions meet business and technical requirements.
Conduct deep discovery and solution design, then present compelling demonstrations that highlight Webflow's value.
Lead hands-on workshops and cross-functional initiatives to influence product direction and drive customer success.
Webflow builds the world's leading AI-native Digital Experience Platform as a remote-first company. They are a growing team that values trust, transparency, and creativity, empowering teams to design and launch web experiences without barriers.
Lead live onboarding and training sessions with customers via video calls, configuring the system in real time based on their workflows.
Work behind the scenes to configure accounts accurately and completely before customers log in, including setting up schedules, rules, forms, and permissions.
Coordinate with Customer Success and other teams to ensure smooth handoffs and that accounts are fully ready for daily operations immediately.
Connecteam is a SaaS platform that helps non-technical, frontline businesses manage their workforce in one place. SD Solutions is a staffing company operating globally, and this role involves delivering customer onboarding and configuration support for Connecteam.
Own a portfolio of mid-market accounts end-to-end, from onboarding through renewal and expansion, staying close to customer goals.
Run a smart, efficient book of business using AI tools to draft communications, summarise account health, and spot patterns across your portfolio.
Drive adoption with intent by understanding how different teams use Dovetail and connecting that to customer goals.
Dovetail is the Customer Intelligence Platform that unifies fragmented feedback into an AI-powered intelligence layer. Founded in 2017, we are a team of 100+ across offices in Sydney and San Francisco, working with thousands of teams from Fortune 500 companies to innovative startups.
Serve as the primary owner of customer relationships post-implementation, driving retention and satisfaction through strategic partnership and proactive service management.
Oversee service delivery against SLAs and KPIs, coordinate escalations, and identify expansion opportunities in partnership with Sales.
Track customer health and success metrics, leveraging data to drive continuous improvement and scalable processes.
Model N is the leader in revenue optimization and compliance for pharmaceutical, medtech, and high-tech innovators, helping customers maximize revenue and streamline operations. The company is trusted by over 150 leading companies globally and focuses on innovation and customer success.
Manage a portfolio of customers, owning retention and expansion while working with their product and engineering teams.
Build the Customer Success function at Enode by shaping processes, systems, and tooling as we scale.
Collaborate closely with product, sales, and marketing teams to improve the customer journey and drive impact.
Enode provides API and optimization tools for energy companies to connect and manage distributed energy devices like EVs and solar inverters. Backed by Y Combinator, Lowercarbon Capital, and Creandum, we are a fast-growing early-stage startup with a small, mission-driven team.
Serve as the primary point of contact for an assigned portfolio of customers, building trusted, multi-level relationships.
Lead customer onboarding to ensure successful implementation, clear expectations, and early value realization.
Drive product adoption and ongoing engagement aligned to customer goals and business outcomes.
Kodiak Solutions transforms the healthcare industry through technology-driven solutions specializing in finance, unclaimed property, risk management, and revenue cycle management. They are a growth-oriented company building their Customer Success function.
Empower students from enrollment through graduation by providing concierge-level support and proactive outreach.
Manage a high volume of inbound and outbound calls, texts, and virtual advising appointments to guide students.
Partner with students to interpret academic requirements, select courses, and co-create term-specific academic plans.
University of Maryland Global Campus (UMGC) is a public university that provides online and hybrid education to adult learners worldwide. UMGC employs a large staff and fosters a fast-paced, technology-driven culture focused on student success.
Manage, coach, and develop a team of 2–3 SMB Customer Success Managers, building a performance culture grounded in metrics and accountability.
Design and operationalize a digital-first, tech-touch CS motion with automated lifecycle programs using tools like Salesforce or HubSpot.
Own GRR and NRR targets for the SMB segment, monitor customer health, and partner with Account Managers on expansion opportunities.
EvenUp uses technology and AI to empower personal injury lawyers and victims to secure faster settlements and better outcomes. They are a fast-growing vertical SaaS company backed by top VCs, seeking talented and collaborative individuals to join their team.
Partner directly with enterprise sellers and their engineering teams to architect and implement bespoke integrations using Whatnot’s APIs and platform capabilities.
Act as the technical bridge between customers and internal teams, translating seller needs into scalable solutions while collaborating with engineering, product, and account management.
Build durable tooling, workflows, and support infrastructure to scale enterprise onboarding, integration support, and long-term customer success, including 20–30% hands-on coding.
Whatnot is the largest livestream shopping platform in North America and Europe, enabling sellers to build real businesses across hundreds of categories. We're one of the fastest-growing marketplaces, recently named the #1 Best Startup Employer in America by Forbes, with a remote co-located team across the US, UK, Ireland, Poland, Germany, and Australia.
Manage a large portfolio of customers, driving retention, product adoption, and satisfaction through proactive engagement and data-driven insights.
Serve as a trusted advisor, developing scalable playbooks and programs to help customers achieve their goals and maximize ROI.
Collaborate cross-functionally with Sales, Product, and Support to champion the voice of the customer and manage renewals.
Versapay automates accounts receivable, removing barriers to collecting and reconciling B2B payments. With over 10,000 customers and processing over 110M transactions annually, we are a growing company that values diversity and innovation.
Ensure clients achieve their desired outcomes with the product, from implementation to ongoing success.
Manage client relationships as the primary point of contact for day-to-day queries and project coordination.
Drive client satisfaction, engagement, and growth through proactive communication and identifying upsell opportunities.
VivaCity builds AI-powered sensors and analytics to give cities a network-wide understanding of transport movements, supporting safer streets and sustainable transport. It is a 60-person AI scale-up with a presence in the UK, North America, and APAC, and a collaborative culture focused on actionable insight.
Provide technical guidance and pre-sales engineering assistance to potential new customers.
Develop key sales, demo, and promo materials for YouTrack and adapt existing demo setups for specific use cases.
Manage existing large accounts and work proactively to retain and develop them.
JetBrains is a leading software company that has been making developer tools for over 25 years. The company employs thousands worldwide and fosters an open and inclusive workplace culture.
Deliver exceptional customer service to Bazaarvoice clients by managing inbound requests across chat, phone, and support portals.
Troubleshoot semi-complex to complex technical issues, owning resolution for areas like User Access Management and Syndication.
Embrace AI tools and KCS methodologies to streamline workflows, create knowledge articles, and improve support efficiency.
Bazaarvoice creates smart shopping experiences by connecting brands and retailers with consumers through user-generated content and enterprise technology. Founded in 2005, the company is headquartered in Austin, Texas with offices globally and has been certified as a Great Place to Work in multiple countries.
Drive customer adoption, value realization, retention, and overall success through strategic partnerships.
Build trusted, consultative relationships with stakeholders and lead regular Business Reviews.
Collaborate with Sales, Solutions Architects, and internal teams to optimize platform use and manage renewals.
Algolia is a pioneer and market leader in AI Search, empowering 17,000+ businesses with blazing-fast, predictive search. Funded with $150M Series D in 2021, the company values grit, trust, candor, care, and humility in a high-trust, autonomy-driven culture.
Lead all post-sales activities for enterprise customers, guiding them through onboarding, implementation, and renewals.
Partner with Account Managers to drive renewal and expansion opportunities within your book of business.
Manage 40 enterprise customers and provide expert advice on security best practices and compliance standards.
Vanta helps businesses earn and prove trust through continuous security monitoring and compliance automation. The company has a kind and talented team, with many employees succeeding without prior security experience.