Workforce Experience Specialist - People Helpdesk

Key Responsibilities:

• Act as the first point of contact for employees on People-related matters via the helpdesk system.
• Resolve queries professionally, accurately, and promptly while maintaining confidentiality.
• Support new joiners during onboarding with systems, documentation, and policy questions.

About You:

• You are patient, approachable, and clear in communication, with a strong service orientation.
• You are organized and capable of managing volume without dropping detail.
• You understand confidentiality and handle sensitive information with care.

What Success Looks Like:

• Consistent, timely responses to helpdesk queries with high employee satisfaction.
• Accurate routing and clear documentation of all cases.
• Noticeable reduction in repeated questions due to improved templates and FAQs.