Act as first point of contact for employees and managers, managing HR queries via Live Chat, email, and case management systems.
Provide clear first-line guidance on HR policies and processes, taking ownership to resolve queries with the wider HR team.
Maintain accurate, confidential employee records and help colleagues use HR tools and resources while improving the service.
EDF is an energy company helping to shape a smarter, energy-saving future across smart meters, heating, and electric vehicles. It is a large organisation, recognised as a Sunday Times Best Places to Work Top 10 Very Big Organisation, with an inclusive culture focused on personal success.
Provide customer support on NMI software products via online tickets and phone.
Onboard new customer accounts and train them on our onboarding and reporting tools.
Create and update customer and internal documentation to ensure clear processes.
NMI is a global leader in payment technologies, enabling software and sales professionals to deliver payment innovations. It fosters a creative, inclusive culture focused on customer success, continuous improvement, and employee wellbeing.
Provide real-time customer support via email and phone
Manage and resolve inquiries while maintaining accurate records
Escalate complex issues and meet response time, resolution, and satisfaction KPIs
Doola simplifies business formation, payment setup, compliance, and taxes for entrepreneurs. It operates in a fast-paced startup environment with a collaborative and supportive team culture.
Answer incoming customer calls and inquiries with professionalism, patience, and genuine empathy.
Document customer interactions accurately, research solutions, and escalate complex issues appropriately.
Collaborate with team members and departments to ensure successful customer outcomes and satisfaction.
Grain — Financial Technologies builds financial technologies to improve access, process efficiency, and portfolio management. Since 2023, they focus on two new products, Velex and Atlas.
Provide customer support over chat, email, and phone for user questions and account requests.
Teach customers how to use the product and translate user confusion into product suggestions.
Collaborate with engineering to squash bugs and improve internal tools while building support infrastructure.
Mercury is a fintech company building a complete finance stack for startups, offering banking services through partner banks. Since 2019, Mercury has grown to serve over 300,000 startups and small businesses, with a culture that values diversity, belonging, and kindness.
Serve as the first point of contact for residents, vendors, and property teams, providing professional support via phone, email, and online channels.
Coordinate and track service requests from start to finish, schedule appointments, and ensure timely follow-up with internal teams and suppliers.
Maintain accurate records, perform data entry, and support administrative tasks while complying with company policies and data privacy standards.
Thrive Communities LLC is a property management partner delivering exceptional results for clients and enhancing resident quality of life. They foster great service, collaboration, and professional growth in an inclusive environment.
Manage day-to-day client operations and requests, serving as a responsive point of contact for routine questions.
Help execute Bridg's client engagement model, including onboarding tasks, status updates, and recurring client touchpoints.
Monitor client usage, prepare reporting and materials, and collaborate cross-functionally to resolve client issues.
PAR Technology is a leader in restaurant technology, providing software and hardware solutions for over 100,000 restaurants in more than 110 countries. Its Bridg division offers an enterprise identity resolution and data platform, with a collaborative 'Better Together' culture.
Provide customer support to nonprofits, schools, and libraries across multiple channels and work each issue through resolution.
Onboard new accounts, train customers on products and services, and process orders and account transactions.
Document workflows in CRM, track key metrics, and prepare reports for the Senior Manager of Operations.
Mission Telecom is a nonprofit wireless broadband provider and grantmaking foundation that partners with nonprofits, schools, and libraries to close the digital divide. The company fosters an environment of innovation, collaboration, and purpose-driven work.
Investigate and resolve client issues across scheduling, shift management, and integrations, documenting findings clearly.
Collaborate with Engineering, Product, and Customer Success to escalate complex issues and improve the client experience.
Help build scalable support processes, contribute to documentation, and surface recurring issues to the team.
ReadyOn is the intelligent labor operating system for frontline enterprises, helping large employers hire, schedule, and manage their frontline workforce at scale. As a Series A startup backed by leading investors, it offers a fast-paced, collaborative culture where employees are encouraged to take ownership and shape the support function.
Provide friendly, professional support to customers via phone, email, and live chat.
Resolve enquiries efficiently, taking ownership of each case and delivering practical solutions.
Proactively improve customer experience and support those who need extra help.
Capital on Tap offers small businesses credit cards, spend management, savings, and financial tools. We're a profitable fintech with 1,000+ employees, 200,000+ customers, and a culture of ownership and speed.
Assist customers with natural gas bills, payments, and account information.
Research and resolve account issues while clearly explaining billing details and payment options.
Maintain accurate customer records and provide professional, empathetic support on every interaction.
Five Star Solutions provides customer service support for utility companies, helping customers manage their natural gas accounts. The company values diversity and is committed to building a professional, inclusive workforce while delivering high-quality service to clients.
Perform analysis and review of business practices, approve and change pricing, and review applicant files to sign leases.
Override screening in false positives, analyze ledger corrections, and ensure timely deposit refunds.
Partner with Revenue Management, Entrata Support Group, and Regional Property Managers to support business operations.
Extenteam is an AI-driven operations platform for short-term rental property management, founded in 2021 and based in Miami. They handle guest communication and operational workflows for 80,000+ properties, fostering a hands-on 'founder mode' culture that emphasizes innovation and high performance.
Respond to customer queries in a timely and effective manner via ZenDesk or other customer support tools.
Document and log issues, compliments, and complaints from customers.
Guide customers through the application flow and track their experiences using CRM systems and dashboards.
Aven is a fintech company that invented a credit card powered by an advanced asset-securing platform, offering lower APRs to consumers. The team is backed by experienced investors and includes executives from leading technology and finance companies, fostering a rigorous, minimalist, and fast-moving culture.
Communicate with members via phone and email, exhibiting care in every interaction.
Listen to members, providing empathy and solutions to their unique needs.
Collaborate with your team to share knowledge and accurately document member interactions.
Achieve is a leading digital personal finance company that provides personalized financial solutions, including loans and debt consolidation. It has over 3,000 employees in mostly hybrid and work-from-home roles across the US, with a people-first culture focused on empathy.
Lead and support the User Support team to ensure timely, accurate resolution of user issues and consistently exceed service standards.
Monitor workflow via phone, email, and action lists, while providing resolution for escalated calls and acting as a liaison across internal teams.
Assist management with employee performance, training, and corrective actions while maintaining broad knowledge of HIPAA regulations and ROI processes.
MRO provides release-of-information (ROI) services, helping healthcare organizations manage medical record requests and maintain compliance. The company promotes a team-oriented culture focused on service excellence, quality assurance, and professional development.
Handle inbound and outbound customer inquiries related to third-party liability and subrogation matters.
Conduct professional interviews to collect, verify, and document insurance and claims information.
Navigate multiple computer systems while maintaining accurate records and meeting productivity targets.
This company focuses on improving healthcare payment accuracy and helping individuals navigate complex insurance-related inquiries. It operates with a customer-focused team in a fast-paced, technology-driven environment.
Own scheduled calls that guide customers through setting up payroll accounts from first question to live.
Respond to posts in our Facebook community group as GlossGenius, with a professional, helpful tone that reflects our brand voice.
Use AI to build, not just work: turn repeated customer questions into AI-assisted macros, Help Center articles, and workflows.
Genius AI builds technology to help local businesses run themselves, automating admin work like booking, marketing, client management, and finances. It is a high-growth company whose products have saved businesses 106M in admin hours, earned $2.0B in additional revenue, and facilitated more than 624M client touch points.
Provide first-level technical support for hardware, software, and networking issues via phone, email, and chat.
Manage and document customer cases in a CRM system while owning resolution and escalation.
Collaborate with internal teams and develop technical expertise to meet service quality targets.
Poly is a technology company specializing in communication devices and collaboration solutions. It provides a structured, international work environment focused on customer satisfaction and professional growth.
Serve as the first point of contact for employee requests across IT helpdesk, People processes, expenses, and benefits, resolving tickets promptly and empathetically.
Process expense submissions, administer HSA and LSA enrollments, and coordinate hardware, software, onboarding, and offboarding tasks.
Use AI tools to streamline support, identify recurring friction, and improve workflows while maintaining accurate records and protecting sensitive data.
Benepass is a fintech platform that helps companies design and administer personalized employee benefits. Backed by leading investors and named one of Inc. Magazine's Best Workplaces of 2023, the company has raised approximately $75 million and fosters an inclusive, remote-first culture.
Serve as the primary contact for client billing inquiries via phone and email, providing prompt, personalized support.
Manage the billing inbox and phone line, ensuring all inquiries are addressed within service standards.
Take ownership of each inquiry through resolution, collaborating with team members and recommending process improvements.
Paychex provides payroll, benefits, and HR services to businesses, supporting clients with reliable and accurate solutions. It is a large, established organization that values collaboration, client service, and professional growth.