Provide technical second-level support for e-banking platforms and related digital services.
Manage incident and problem tickets, ensuring timely follow-up and resolution.
Escalate unresolved issues to specialist teams and collaborate with vendors.

Requirements:

Several years of experience in technical customer support, ideally in a 2nd-level role.
Strong knowledge of operating systems, IT security, IAM, and networking.
Very good command of German and French; Italian and English are advantages.

Benefits:

Fully remote freelance opportunity with flexible working arrangements.
Work in an international environment with modern support tools and digital banking platforms.
Contribute to process improvement and continuous professional development.