Director of Customer Success, Central

Responsibilities:

• Boost Net Revenue Retention (NRR) by designing, implementing, and optimizing scalable customer success playbooks.
• Achieve a Customer Satisfaction (CSAT) score above 90% by owning the data narrative, interpreting comprehensive customer success metrics.
• Reduce customer onboarding time for complex implementations through continuous process improvement.

Experience & Qualifications:

• 7+ years of experience in Customer Success within a tech SaaS environment.
• 4+ years of experience managing Customer Success teams including hiring, performance management, and talent development.
• Expert ability to build, interpret, and leverage complex Salesforce dashboards and reporting to drive data-informed decision-making.

Why Join Us?

• Work on cutting-edge AI technology that directly impacts educators and students.
• Flexibility of working from home, while fostering a unique culture built on relationships, trust, communication, and collaboration.
• Every employee is offered generous stock options, vested over 4 years.