Director of Customer Success, Central

MagicSchool

Remote regions

US

Benefits

Unlimited PTO

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Responsibilities:

  • Boost Net Revenue Retention (NRR) by designing, implementing, and optimizing scalable customer success playbooks.
  • Achieve a Customer Satisfaction (CSAT) score above 90% by owning the data narrative, interpreting comprehensive customer success metrics.
  • Reduce customer onboarding time for complex implementations through continuous process improvement.

Experience & Qualifications:

  • 7+ years of experience in Customer Success within a tech SaaS environment.
  • 4+ years of experience managing Customer Success teams including hiring, performance management, and talent development.
  • Expert ability to build, interpret, and leverage complex Salesforce dashboards and reporting to drive data-informed decision-making.

Why Join Us?

  • Work on cutting-edge AI technology that directly impacts educators and students.
  • Flexibility of working from home, while fostering a unique culture built on relationships, trust, communication, and collaboration.
  • Every employee is offered generous stock options, vested over 4 years.

MagicSchool

MagicSchool is the premier generative AI platform for teachers. They are just over 2 years old, and more than 7 million teachers from all over the world have joined their platform. They are a fast growing company that is working towards real social impact.

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