Director of Customer Success (USA) Remote

Role Overview:

• Lead, coach, and grow a high-performing CS team, including managers and individual contributors.
• Proven success leading high-touch and scaled/digital CS models and improving renewal, adoption, and expansion at scale.
• Champion consistency and standardization across global CSMs by creating a clear customer journey playbook and aligning internal motions (including AI-enabled workflows) across regions and segments.

AI tooling:

• Align your day so you can regularly collaborate with US-based teams and executive stakeholders; most collaboration happens during standard US business hours.
• Lead, coach, and grow a high-performing CS team, including managers and individual contributors.
• Use health scores and leading indicators to surface risk, reduce churn, and uncover upsell and cross-sell opportunities.

Why join DroneDeploy:

• Lead a high-impact portfolio: own Customer Success for owners and operators who rely on drones, robotics, and reality capture to manage assets and field operations.
• Shape how CS works: design the segment strategy, coverage models, health scoring, and lifecycle automation that drive strong net revenue retention.
• Sit at the center of GTM: work closely with Sales, Product, Support, Operations, and Marketing on how we launch, adopt, and grow key capabilities.