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Job Responsibilities:
- Handle inbound support inquiries via phone and email, focusing on product usage and technical issues.
- Collaborate with a team to deliver exceptional support experiences to coaches, directors, analysts, athletes, and fans.
- Utilize empathy and creativity to solve user problems across various situations.
Qualifications and Requirements:
- Prior experience in fast-paced tech support or customer-facing roles, with strong presentation skills.
- Proficient in using CRM platforms like Salesforce or Zendesk for daily operations and customer management.
- Capable of solving complex customer situations and guiding users through detailed troubleshooting.
Work Environment and Setup:
- This is a fully remote position, requiring a dedicated workspace and reliable equipment.
- Need a personal computer (PC or Mac) with stable internet and minimal background noise.
- Must use Google Chrome to access softphone client for handling calls and customer interactions.
Company
An established enterprise client, seeking a team of support professionals, operates globally in industrial technology. The company is known for designing and manufacturing connectors, sensors, and electronic components, with a collaborative team culture.