Strategic Account Management: Build and maintain strong relationships with decision-makers and influencers within our customer base, focusing on high-value accounts.
Analytics Expertise: Guide customers in optimizing their use of the platform to understand data and gain actionable insights, leveraging business intelligence knowledge.

NDR Growth:

Develop and implement strategies aimed at maximizing Net Dollar Retention through identifying upsell and cross-sell opportunities and reducing churn.
Serve as the bridge between customers and the product team by advocating for features and enhancements to drive satisfaction and retention.

Required Skills / Experience:

Bachelor’s or Master’s degree in Business, Analytics, Computer Science, or a related field with 7+ years in customer success or account management within SaaS or analytics.
Strong analytical skills with experience navigating complex enterprise sales environments and managing multiple stakeholders.
Excellent communication skills with a proven ability to manage and grow customer accounts, focusing on net dollar retention and using SQL or data visualization tools.

Sigma Computing

Sigma Computing is the AI apps and analytics platform connected to the cloud data warehouse, providing tools to build intelligent, production-ready AI apps that accelerate and automate operational workflows. The company has announced a $200M Series D financing round, is an equal opportunity employer, and maintains in-office environments in SF, NYC, and London.

Apply for This Position