Senior Associate, Customer Strategy
Benefits
Unlimited PTO
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Role Impact:
- Drive customer retention by uncovering churn root causes and implementing actionable interventions.
- Grow customer sales by providing feedback for the product roadmap and enabling process changes for teams.
- Elevate the customer experience by identifying gaps and building data products or tools to address them.
Team Collaboration:
- Report to the Director of Business Operations and collaborate closely with Customer Success, Product, Sales, and Analytics Engineering.
- Work cross-functionally within Business Operations, partnering with teams like Launch and RevOps on strategic initiatives.
- Gain executive visibility through work that directly influences company strategy and key metrics.
Qualifications:
- 4+ years of experience in analytics, strategy, or operations, with a preference for backgrounds in SaaS or high-growth startups.
- Strong numerical and technical skills, including proficiency in SQL or Python, and experience building dashboards or tools.
- A problem-solving mindset that digs into root causes and thrives in ambiguous, fast-paced environments.
Owner
Owner builds an AI-native system that helps local business owners, starting with restaurants, succeed by replacing multiple operational tools. The company has a team in the low hundreds with talent from top SMB software companies and is remote-first, headquartered in San Francisco.