Source Job

• Influence product planning through impact sizing and strategic decision-making for Owner.
• Analyze root causes for product metric gaps and recommend or implement immediate resolutions.
• Design and ship data products and automated AI workflows to enable teams to act on data without waiting for analysis.

Owner builds an AI-native system for local business owners, starting with restaurants, to replace multiple tools and handle tasks like websites, online ordering, CRM, and POS. The company is remote-first, has a team in the low hundreds, and features talent from top SMB software companies like Shopify and Stripe, with headquarters in San Francisco and a sales hub in Toronto.

• Build and maintain strong customer relationships to drive strategic account management and improve Net Dollar Retention (NDR).
• Guide customers in optimizing the analytics platform using SQL, data visualization, and deep business intelligence expertise.
• Serve as a customer advocate to the product team and develop success plans aligning platform capabilities with business goals.

Sigma Computing is the AI apps and analytics platform connected to the cloud data warehouse, providing tools to build intelligent, production-ready AI apps that accelerate and automate operational workflows. The company has announced a $200M Series D financing round, is an equal opportunity employer, and maintains in-office environments in SF, NYC, and London.

• Move beyond reporting to provide deep-dive analysis on customer health, churn drivers, and product adoption.
• Partner with CS leadership to define and track forecasting of retention as well as key performance indicators (KPIs).
• Translate complex technical findings into clear, concise, and compelling narratives for non-technical stakeholders and executive leadership.

Restaurant365 is a SaaS company disrupting the restaurant industry by providing a unique, centralized cloud-based solution for accounting and back-office operations. They focus on empowering team members to produce top-notch results while elevating their skills, with a culture of constant evolution and improvement.

• Deliver data-driven, actionable customer insights to increase sales/profit.
• Provide actionable recommendations based on complex data sources.
• Manage performance and development of direct reports.

Kobie is a global leader in loyalty marketing, delivering end-to-end loyalty solutions to enable customer experiences for well-known brands. They have a fun, high-trust, and transparent workplace with a hybrid work environment, casual dress code and a focus on diversity and inclusion.

• Drive Gross Retention Rate (GRR) and churn mitigation by managing the overall Portfolio Health for the team's entire book of business.
• Design and implement scalable programs and processes to improve retention, expansion, and customer engagement
• Build and coach commercial expertise across the team, including value-based selling, negotiation, navigating legal/procurement hurdles, and using data in customer interactions

Medely is a high-growth series-C technology start-up reimagining the future of healthcare work by providing an on-demand marketplace and workforce management tools. As a fully remote team of sharp, collaborative, and entrepreneurial individuals, they are dedicated to redefining the way healthcare workers and facilities work together to provide for patients.

• Partner with VP, Industry Solutions to build and drive effective solution strategy
• Structure complex problems with clear recommendations and data driven assumptions
• Drive monthly operating cadence – tracking key metrics, business health, learnings

ServiceNow, founded in 2004, provides a cloud-based platform that connects people, systems, and processes. They have over 8,100 customers, including 85% of the Fortune 500®, and aim to make the world work better for everyone.

• Establish and lead the global Customer Health Center of Excellence, defining strategy, frameworks, and governance models.
• Lead global customer journey mapping and own the Voice of Customer strategy to deliver executive insights on trends and risks.
• Build globally consistent customer health playbooks and risk management resources, partnering with cross-functional teams to drive adoption and process improvement.

Bazaarvoice creates smart shopping experiences by connecting thousands of brands and retailers with billions of consumers through its global network and enterprise technology. The company is a certified Great Place to Work in multiple countries, with a culture focused on transparency, customer-centricity, and innovation.

• Partner with Customer Success leadership to build operational processes for customer growth.
• Develop and maintain reporting, dashboards, and metrics for key customer success KPIs.
• Lead cross-functional initiatives that improve the post-sales customer journey.

EvenUp is on a mission to close the justice gap using technology and AI. They empower personal injury lawyers and victims to get the justice they deserve. They are one of the fastest-growing vertical SaaS companies in history, backed by top VCs.

• Partner with the VP of CS to develop and execute a Customer Success strategy.
• Drive outcomes across retention, renewals, NRR, customer satisfaction, and customer growth.
• Build, implement, and continuously improve scalable Customer Success processes.

Radiation Detection Company (RDC) is scaling, and Customer Success is a critical driver of retention, growth, and long-term customer value. They support hospitals, enterprise customers, and other high-value accounts in a regulated, mission-critical environment.

• Managing a diverse portfolio of customers, driving value while minimizing churn and maximizing expansion.
• Proactively engaging with customers in regular check-ins, business reviews, in person visits, and more to build relationships and develop a deep understanding of each customer’s unique needs, goals, and workflows.
• Orchestrating customer onboarding, providing training on our platform and tools, and working closely with customers during trial and evaluation periods where forecasts are refined based on customer feedback.

Amperon is a technology company specializing in data management infrastructure, AI/ML models, and predictive analytics at the intersection of energy data and AI. The company helps power and utility companies improve grid reliability and optimize asset economics and has offices in Texas, but it's a remote-first company.

• Take ownership of complex, high-impact problems and drive them from definition through execution.
• Lead strategic and operational initiatives; own key metrics, analyses, and business insights.
• Drive product and go-to-market efforts for new initiatives; manage cross-functional product development and execution.

SentiLink provides innovative identity and risk solutions, empowering institutions and individuals to transaction with confidence. They are building the future of identity verification in the United States with real-time APIs that have helped verify hundreds of millions of identities.

• Lead and develop your team.
• Own retention and growth outcomes.
• Drive strategic value and C-level partnerships.

Moveworks was founded in 2004 with the vision to transform how we work. Today, we are a global market leader brining innovative AI-enhanced technology with over 8,100 customers, empowering organizations to find smarter, faster and better ways to work.

• Lead and develop the Retention team, housed in the Account Management organization.
• Foster a high performing, customer-obsessed culture with full team involvement.
• Consult with at-risk Evolve owners to understand their challenges, resolve them effectively, and re-sell them on Evolve's services and platform value.

Evolve is on a mission to make vacation rental easy for everyone. Their high-performing, customer-obsessed team runs on curiosity, communication, and accountability, working together to create exceptional experiences for their owners and guests.

• Oversee Gainsight and related Customer Success systems architecture to support scalable team workflows.
• Guide cross-functional initiatives that improve Customer Success operations and strengthen alignment with broader go-to-market teams.
• Deliver data views and reporting that map to current business needs while helping the organization prepare for future needs.

GitLab is the intelligent orchestration platform for DevSecOps. They enable organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. Their high-performance culture is driven by their values and continuous knowledge exchange, enabling their team members to reach their full potential while collaborating with industry leaders to solve complex problems.

• Build and maintain models to support business cases, operational planning, and strategic decisions
• Develop and own merchant-facing reporting models and data visualizations that communicate performance clearly and compellingly
• Partner with sales, merchant success and growth teams to deliver data and analysis that helps retain and upsell merchants

Extend is revolutionizing the post-purchase experience for retailers and their customers by providing merchants with AI-driven solutions. Extend is backed by prominent technology investors, and our headquarters is in downtown San Francisco.

• Lead BI analysts supporting Core Operations, Customer Experience, and Finance value streams.
• Provide strategic insights and robust data products for efficient scaling and customer experience.
• Partner with Data Science and Data Engineering leaders to craft a vision for the next generation of our data products.

Alma simplifies access to high-quality, affordable mental health care by making it easy and financially rewarding for therapists to accept insurance and offer in-network care. They are available in all 50 states, with over 20,000 therapists in their growing network and was named one of Inc’s Best Workplaces in 2022 and 2023.

• Own the health and retention (90%+) of our mid-market customer portfolio, managing relationships through a combination of high-impact touchpoints and systematic engagement
• Build the scaled success motion from scratch—develop playbooks, automated campaigns, and engagement frameworks that can grow with the business
• Monitor account health and usage patterns to identify risks and expansion opportunities, then execute targeted interventions to drive outcomes

Runway is building AI to simulate the world through merging art and science. The team consists of creative, open minded, caring and ambitious people who are determined to change the world.

• Own the analytical engine behind Trust & Will's growth; work across product, marketing, and revenue to understand what’s driving conversion, retention, and lifetime value.
• Define the questions worth asking, build the models that answer them, run experiments to test the hypotheses, and guide the roadmap based on what the data shows.
• Partner closely with the Director of Data Engineering, product managers, and growth leadership and you'll have direct access to senior stakeholders.

Trust & Will is the leading digital estate planning platform, trusted by over one million users. They provide modern, accessible solutions to help families protect their legacies with attorney-approved, legally valid documents tailored to individual state requirements. They are a remote-first company with a collaborative environment.

• Translate talent and business questions into analysis, including performance trends, funnel modeling, and forecasts.
• Build and maintain dashboards and reporting for Executive Leaders and Talent to support decision-making.
• Conduct hands-on data analysis using SQL, BI tools, and Excel/Sheets to generate insights that influence hiring strategy.

Owner is the AI-native system that local business owners use to succeed, starting with restaurants, by replacing many disparate tools with a single system for website, ordering, CRM, and POS. The team is in the low hundreds, composed of top talent from leading companies, and operates as a remote-first, global company scaling quickly to support customer growth.

• Design, build, and continuously iterate on AI-powered digital programs that drive measurable outcomes across the post sales customer journey.
• Write SQL queries to extract, analyze, and operationalize customer data, including usage trends, adoption signals and churn indicators.
• Develop and operationalize automated engagement sequences using AI and digital channels tailored to customer segment, behavior, and lifecycle stage.

Halcyon is the industry’s first dedicated, adaptive security platform that combines multiple proprietary advanced prevention engines along with AI models focused specifically on stopping ransomware. Formed in 2021 by a team of cyber industry veterans, as a remote-native, completely distributed global team, they recognize great talent can exist anywhere.