Design, launch, and improve digital customer success campaigns and programs.
Build scalable customer journeys using content-led interventions and targeted human engagement.
Translate customer and product insights into triggered programs and campaigns.
1Password is building the foundation for a safe, productive digital future. They innovated the market-leading enterprise password manager and pioneered Unified Access Management, a new cybersecurity category built for the way people and AI agents work today. They're a fast-paced, dynamic environment.
Build the data, process, and tooling layer for Eve’s Customer Success organization.
Design systems: building the health score methodology that predicts churn, operationalizing playbooks, and standing up renewal forecasting that leadership and Finance trust.
Deliver capacity planning, territory design, and comp modeling that keeps pace with a growing team and portfolio.
Eve is redefining what’s possible in legal technology with AI-driven solutions that elevate how law firms operate, serve clients, and grow. They have raised over $160M from world-class partners including Spark Capital, Andreessen Horowitz(A16z), Menlo Ventures, and Lightspeed and are growing fast.
Manage the administration and optimization of Customer Success platforms.
Leverage AI and automation tools to enhance account insights, risk detection, and customer communications.
Execute and standardize core customer lifecycle processes, including onboarding, success planning, Quarterly Business Reviews, renewals, and expansion.
IDC is a global provider of trusted technology intelligence. They equip business and technology leaders with the evidence they need to make confident decisions, informing strategy, investment, and innovation across industries and regions with over 1,000 analysts worldwide.
Design and operationalize tech-touch Customer Success strategy.
Define and implement a customer health scoring framework.
Use AI tools to automate and scale engagement programs.
Branch empowers workers with financial freedom by helping companies accelerate payments and providing Americans with accessible financial services. They are committed to building inclusive and transparent financial products and value diversity, innovation, and collaboration within their team.
Proactively manage customer relationships from implementation hand-off through renewal and beyond.
Drive world-class customer retention by establishing a trusted advisor relationship that drives strong product adoption and value delivery and creates customer advocates.
Develop an in-depth understanding of each customer’s business goals, initiatives, and use cases to support their business objectives based on their unique use cases.
Verifiable is a provider credentialing and network monitoring platform, delivering industry-leading AI, API and Software solutions to help healthcare organizations optimize operations at enterprise scale. It is a fast-moving, early-stage team of almost 150 employees that values impact, ownership, and follow-through, operating fully distributed across the US and internationally.
Own and grow a portfolio of 25 or more mid market enterprise customers, guiding them from go live through long-term value realization
Serve as a trusted advisor to executive sponsors, aligning AI-driven solutions to strategic business outcomes
Drive adoption, engagement, and expansion of the Moveworks AI Assistant across ServiceNow workflows
Moveworks, now part of ServiceNow, is redefining how work gets done. Together, they combine Moveworks’ industry-leading AI Assistant with ServiceNow’s world-class workflow platform to deliver instant, intelligent support across IT, HR, Finance, and beyond.
Serve as the primary post-sales point of contact for a variety of small business customers
Develop a deep understanding of each customer's business objectives and industry challenges.
Act as a customer advocate within the company, relaying feedback to the product and engineering teams to drive continuous improvement.
Podium brings AI Employees to local businesses that turn every conversation into revenue. Trusted by 60,000+ businesses, they capture and convert leads 24/7. They have been recognized as the Best AI Implementation by Inc. Magazine.
Master AI agents, automations, integrations, and analytics
Own onboarding, adoption, and expansion lifecycle
Configure AI agents across voice, chat, and messaging
The client is a fast-growing company in the AI-powered business communication space, helping organizations replace manual workflows with intelligent AI agents across voice, chat, and messaging. They partner with enterprise staffing and workforce organizations, embedding AI agents directly into ATS and CRM systems to drive automation, efficiency, and scale.
Own NRR, retention, and onboarding outcomes across the Customer Success organization.
Build and scale CS through AI, automation, and systems thinking.
Design and evolve engagement models across customer segments.
Customer.io's platform allows over 7,500 companies to send billions of emails, push notifications, in-app messages, and SMS every day. They power automated communication, helping teams send smarter, more relevant messages using real-time behavioral data; they value empathy, transparency, and action.
Own the health and retention (90%+) of our mid-market customer portfolio, managing relationships through a combination of high-impact touchpoints and systematic engagement
Build the scaled success motion from scratch—develop playbooks, automated campaigns, and engagement frameworks that can grow with the business
Monitor account health and usage patterns to identify risks and expansion opportunities, then execute targeted interventions to drive outcomes
Runway is building AI to simulate the world through merging art and science. The team consists of creative, open minded, caring and ambitious people who are determined to change the world.
Oversee a portfolio of customers to help them achieve business outcomes and foster greater adoption and usage of ServiceNow products.
Bring ServiceNow's best practices, innovations, and capabilities to help customers achieve their goals.
Ensure that customers obtain the maximum value from their ServiceNow investment and use their licenses.
ServiceNow's cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. With innovative AI-enhanced technology, they serve over 8,100 customers, including 85% of the Fortune 500®.
Move beyond reporting to provide deep-dive analysis on customer health, churn drivers, and product adoption.
Partner with CS leadership to define and track forecasting of retention as well as key performance indicators (KPIs).
Translate complex technical findings into clear, concise, and compelling narratives for non-technical stakeholders and executive leadership.
Restaurant365 is a SaaS company disrupting the restaurant industry by providing a unique, centralized cloud-based solution for accounting and back-office operations. They focus on empowering team members to produce top-notch results while elevating their skills, with a culture of constant evolution and improvement.
Lead operational initiatives to enhance customer lifecycle management.
Develop dashboards and reporting frameworks for insights on customer health.
Define operational requirements and implement solutions across platforms.
Jobgether is a platform that connects job seekers with employers through an AI-powered matching process. They focus on ensuring applications are reviewed quickly, objectively, and fairly and aim to identify top-fitting candidates for companies.
Lead end-to-end onboarding projects for enterprise customers.
Drive adoption, expansion, and measurable value realization.
Enable agentic workflows for audience ideation, campaign optimization, and performance analysis.
GrowthLoop is rebuilding how enterprise marketing teams operate. They drive compound growth by accelerating the marketing cycle, using Agentic AI powered by customers’ enterprise cloud data, and hundreds of marketers at enterprises like Google, Costco, and Albertsons rely on GrowthLoop.
Drive Post-Sales Success: Own the customer’s post-sales transformation, aligning offerings to goals.
Collaborate Strategically: Partner with Account Executives to create pre- and post-sales strategies.
Mitigate Risks and Drive Value: Proactively identify risks and develop strategies to overcome them.
ServiceNow, founded in 2004, is a global market leader providing AI-enhanced technology to over 8,100 customers. Their cloud-based platform connects people, systems, and processes to empower organizations in finding smarter ways to work.
Lead, coach, and grow a high-performing CS team, including managers and individual contributors.
Build and refine global CS playbooks that drive onboarding, time-to-value, product adoption, expansion, and renewal.
Own CS operations: processes, forecasting, documentation standards, and effective use of CRM / CS platforms.
DroneDeploy powers field teams with robotics and AI. As the only reality capture platform that combines robotic automation, AI agents, and a unified system, DroneDeploy allows critical industries to operate with speed and confidence. At DroneDeploy, we thrive in a mostly remote-first culture rooted in innovation and impact.
Drive adoption, retention, expansion, and satisfaction for our scaled customer base.
Identify gaps, design scalable solutions, and execute programs that drive customer success at scale.
Ensure on-time renewals and accurate renewal forecasting across assigned accounts.
Nearmap is an Australian-founded, global tech pioneer innovating in location intelligence. They provide high-resolution imagery and insights, helping customers create meaningful change and propel industries forward.
Own communication in the Customer Success inbound queue (email/slack/Jira), acting as the primary point of contact for non-technical customer inquiries.
Leverage AI-powered tools to enhance daily productivity, rapidly synthesizing customer context and accelerating the resolution of complex inquiries.
Triage incoming requests to distinguish between support issues, strategic adoption blockers, and commercial opportunities.
Instructure aims to amplify people's power to grow and succeed by creating intuitive products that simplify learning and personal development, facilitate meaningful relationships, and inspire them to go further in their education and careers. They give smart, creative, passionate people opportunities to create awesome.
Own the full post-sales customer lifecycle for your assigned enterprise accounts.
Lead renewal strategies end-to-end, including pricing proposals and contract negotiations, to drive retention and account growth.
Partner cross-functionally with Sales and Key Accounts teams to identify and execute on expansion and cross-sell opportunities.
Superhuman is an AI productivity platform on a mission to unlock the superhuman potential in everyone. The Superhuman suite of apps and agents brings AI wherever people work, integrating with over 1 million applications and websites, and they value their differences, encouraging all to apply.
Drive customer success across a portfolio of customers, supporting adoption, engagement, retention, and growth
Lead customer engagement through a mix of direct interactions and scalable programs (e.g., webinars and office hours)
Monitor customer health and usage trends to identify risk and opportunity, and take proactive action to drive engagement
Onit is redefining the future of legal operations through the power of AI with their cutting-edge platform that streamlines enterprise legal management, matter management, spend management and contract lifecycle processes, transforming manual workflows into intelligent, automated solutions. They are a team of innovators using AI at the core to help legal departments become faster, smarter, and more strategic.