Manager, Retention
Benefits
18w maternity
10w paternity
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Why this role:
- Drive continuous improvement across retention strategy.
- Oversee a high-performing group focused on engaging at-risk owners.
- Reduce churn and strengthen long-term owner relationships.
What you’ll do:
- Lead and develop the Retention team.
- Refine processes, products, and programs that improve owner experience and reduce churn.
- Analyze owner feedback and departure trends to surface actionable insights.
What makes you a great fit:
- Strong communicator, strategic thinker, and problem solver.
- Demonstrated ability to foster a positive, inclusive, and high-performance team environment.
- Eager to learn and committed to ongoing personal development.
Evolve
Evolve is on a mission to make vacation rental easy for everyone. Their high-performing, customer-obsessed team runs on curiosity, communication, and accountability, working together to create exceptional experiences for their owners and guests.