Director of Account Strategy

Responsibilities:

• Define the vision, structure, and standards for the Account Management function, ensuring alignment with organizational goals and customer needs.
• Lead and develop a high-performing team of Account Managers by setting clear expectations, coaching performance, and creating accountability to measurable outcomes.
• Establish and refine scalable, repeatable processes that improve consistency, clarity, and effectiveness across Account Management.

Outcomes:

• Account Managers operate with confidence, consistency, and accountability, driving retention and growth across their books of business.
• Customers experience strong strategic partnership, consistent communication, and proactive support across the portfolio.
• High-risk or high-value accounts are closely monitored, and issues are identified and addressed before they materially impact customer relationships or revenue.

Expectations:

• You are self-motivated and understand the importance of communication.
• You give a sh*t about your work and team success.
• You demonstrate radical integrity and take your responsibilities seriously.