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Responsibilities:
- Handle client communications through multiple channels, assisting with account management and user education.
- Troubleshoot technical issues, make configuration changes, and resolve problems related to mobile and web applications.
Qualifications:
- Excellent written and verbal communication skills with strong analytical abilities.
- High technical aptitude and the ability to work in a fast-paced environment, prioritizing tasks effectively.
- Willingness to work evenings, overnights, weekends, and some holidays, with access to high-speed internet.
Compensation and Training:
- Compensation is $19/hour with benefits effective from the first day, and a comprehensive package is offered.
- Initial onboarding requires 100% attendance for the first 60 days, with training on an EST day schedule before shifting to assigned shifts.
PerfectServe
PerfectServe is a leading provider of clinical communication and physician scheduling solutions in the health IT space. The company has 400+ employees, a customer base of 30,000+, and a collaborative, tech-forward culture focused on delighting customers and advancing patient care.