Payments Operations Manager

Responsibilities:

• Serve as primary point of contact for payments escalations from Customer Success, Implementation, and Support teams.
• Triage, investigate, and resolve issues or route to appropriate owners with clear documentation.
• Manage end-to-end workflow for merchant rate reviews, including data gathering and stakeholder coordination.

Operations and Coordination:

• Execute updates to payment systems and workflows and ensure impacted teams are informed and aligned.
• Resolve complex payments-related support tickets requiring specialist product or processor knowledge.
• Maintain operational continuity by owning recurring tasks like process monitoring and data hygiene.

Skills and Experience:

• 2–4 years of experience in payments operations, fintech, or SaaS customer operations.
• Hands-on experience with payments systems and processors like PaySimple.
• Strong problem-solving skills and proficiency with Salesforce for case management.
• Excellent written and verbal communication with a collaborative, service-oriented approach.